Disruption and the Car Industry: Are You Next?
Listen up, King Tut. So sorry to break the news to you, but the days of the Sales Tower are numbered.
No-haggle, transparency, speedy and efficient processes and Internet disruption are in vogue. And there's much more to come.
The times, they are a-changin', and yet some retailers refuse to believe that the mere existence of the Sales Tower manned by Prince Testos T. Rone creates an unfortunate environment of fear for both sales consultants, who fear his wrath, and for customers who look up at the Tower and cringe.
And the court astrologers who create the mysterious four-square figures are just about finito.
Eliminate the Fear Factor
Satire aside, bloated, bureaucratic, inefficient vertical organizations are out, while efficient, fast moving, lean, horizontal, responsive organizations are in.
Ditto for office design and layout. Who in their right mind would set up a dynamic where managers would sit above the rest of the unwashed masses and look down upon their so-called kingdom?
Remove barriers to facilitate open commerce and communication
Transparent organizations that are focused on keeping customers calm, curious, cool and connected are flattening out their showroom floors so that sales consultants, customers, and managers all sit in comfortable pods equipped with attractive furniture and low partitions.
Of course, finance matters still need to be conducted in private offices to protect confidential customer information. Otherwise, the day of the open sales floor, free of anxiety, fear, doubt, and suspicion is here. And it’s here to stay.
Topple the Tower
Take a close look at your Sales Tower, or whatever you want to call it, but in the end, the late President Reagan said it best: “Mr. Gorbachev, tear down that Wall.”