Are You Hiring Employees or Team Members? Dealership Culture, Dealership Hiring ProcessCenter for Performance ImprovementMarch 10, 2019Human Resources, Dealership HR, Dealership Human Resources, Dealership Culture, Dealership Team Members, Dealership Hiring Process
Disable Discounting in the Service Drive discounting in service, discount in service driveCenter for Performance ImprovementMarch 8, 2019Service Advisor discounts, Service Advisor Training, Service Advisor Coaching, Service selling skills, dealer csi training, dealership CSI training, Fixed Ops Training, Fixed Operations Training, Dealership Discounts
Every Customer Wants This Answer Automotive, fixed operationsCenter for Performance ImprovementMarch 8, 2019presentation skills training, automotive dealership training, dealership training, Features and Benefits, features and benefits
Are You Ready for Successful BDC Pay Plan Ideas? BDC, BDC Pay PlansCenter for Performance ImprovementFebruary 28, 2019Business Development Center, BDC, BDC Pay Plans, Dealership Pay Plans, Dealership Compensation, HR, BDC Appointments, BDC Agent, BDC Manager Pay Plans
Avoid Bottlenecks by Introducing F&I Early Financial Services, Early Intervention F&ICenter for Performance ImprovementFebruary 27, 2019F&I Tips, Finance Manager training, Finance and Insurance, Dealer Financing Process, Auto Dealer Finance Best Practices, Rebecca Chernek, F&I Bottleneck
The “Coming” Technician Shortage in the Automotive Industry Technician Shortage, Recruiting TechniciansCenter for Performance ImprovementFebruary 27, 2019Technician Shortage, Auto Technician Shortage, Robert E. Sage, Technicians, Retaining Auto Technicians
How to Treat Female Customers Right – Advice from a Female Master Tech Female Customers, Selling to WomenCenter for Performance ImprovementFebruary 24, 2019How to treat female customers, How to treat female automotive customers, Female Auto Repair Customers, How to treat women customers
The ‘Bait and Switch’ Kills the Sale Bait and switch, Dealer online advertising, 30-3Center for Performance ImprovementFebruary 24, 2019dealership advertising, auto dealer advertising, deceptive advertising practices, car dealer bait and switch, auto dealer tactics, dealership online listings
Nominees Wanted: Top Women at Retail Automotive Dealerships Women in Automotive, Top Women at DealershipsCenter for Performance ImprovementFebruary 21, 2019top women in dealerships, women in automotive, retail automotive women
Mike Jackson - He Transformed AutoNation into an Industry Colossus Mike Jackson, AutoNation, AutomotiveCenter for Performance ImprovementFebruary 17, 2019Automotive Success Stories, retail communication, retail dealership ideas
Develop a Dog-Friendly Dealership Environment Pet Friendly Environment, 30-1Center for Performance ImprovementFebruary 11, 2019Pet Friendly Dealership, Nissan Rogue Dog, Dog friendly dealership, dog friendly environment, pet treats in dealership
Garry House is a Power House in the Automotive Industry! Garry House, Dealership MentoringCenter for Performance ImprovementFebruary 9, 2019Garry House, Garry House and Associates, Selective Innovation
Do Customers Take Notice If You Are Confident? Self Image, Positive AttitudeCenter for Performance ImprovementFebruary 7, 2019dealership dress code, dealership dress for success, dealership morning routine, self confidence, dealership self improvement
Tom Brady vs. The Service Manager Tom Brady, Service ManagerCenter for Performance ImprovementFebruary 1, 2019Tom Brady, Service Manager
"Cost" and "BDC" are two words that do not go together BDCCenter for Performance ImprovementJanuary 29, 2019BDC Show Rate, BDC, Dealership Show Rate, Business Development Center
The Research-Obsessed Consumer in Automotive Customer Experience, automotive researchCenter for Performance ImprovementJanuary 25, 2019automotive research, dealership research, research obsessed customer, CX, Customer Experience, content marketing
Say "Thank You" to Each and Every Customer Saying Thank You, Customer Loyalty, 30-3Center for Performance ImprovementJanuary 12, 2019customer retention, customer satisfaction, gratitude, dealership gratitude, Autotrader, Auto trader Car Maintenance and Repair Study
Creating Your "Evidence Manual" automotive, 30-1Center for Performance ImprovementJanuary 11, 2019evidence manual, retail sales training
The New World of F&I - Phase Five - It Goes Beyond the Delivery Financial Services, new vehicle deliveryCenter for Performance ImprovementJanuary 10, 2019JD Power SSI, F&I Advisor Training, F&I Manager Training, customer follow-up
The 8 Competencies of Relationship Selling automotive, Jim Cathcart, 30-1Center for Performance ImprovementDecember 15, 2018Relationship Selling, automotive dealership training, automotive dealership training process, Plano Automotive Dealer Sales Training, body language, business process, dealer principal, Dealership Sales Process Training, Dealership Sales Training, dealer fixed operations, Fixed Operations Training Los Angeles California, retail communication, retail dealership best pratices, retail dealership newsletter