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5 Reasons Why the Fixed Ops Roundtable is a Must!

5 Reasons Why the Fixed Ops Roundtable is a Must!

Fixed Ops Roundtable, Ted IngsCenter for Performance ImprovementFebruary 3, 2025Fixed Ops Roundtable, Ted Ings, Los Angeles

What Does the Service Department Really Sell? The Answer May Surprise You

What Does the Service Department Really Sell? The Answer May Surprise You

Service Department, Fixed opsCenter for Performance ImprovementJuly 31, 2024Time, Service Department, fixed ops

Carl Sewell's Not-So-Secret Business Philosophy: Customers for Life

Carl Sewell's Not-So-Secret Business Philosophy: Customers for Life

Carl Sewell, Customers for LifeCenter for Performance ImprovementApril 18, 2024Carl Sewell, Customers for Life, 10 Commandments of Customer Service, Sewell Cadillac

Who is Ted Ings?

Who is Ted Ings?

Ted Ings, TQM, Deming, KaizenCenter for Performance ImprovementApril 11, 2024Ted Ings, Total Quality Management, TQM, Deming, Kaizen

Top 6 Reasons You Need a "Reverse Mentoring" Program at Your Dealership

Top 6 Reasons You Need a "Reverse Mentoring" Program at Your Dealership

Reverse Mentoring, Mentoring ProgramCenter for Performance ImprovementApril 7, 2024Reverse Mentoring, Mentoring Program, Diversity, Training

10 Effective Strategies To Speed-Up Service

10 Effective Strategies To Speed-Up Service

fixed operatons, Service DepartmentCenter for Performance ImprovementMarch 28, 2024Ways to speed up service, Pre packaged parts, Texting in service

Walk-ins vs. Appointments – Which is Better? You Decide

Walk-ins vs. Appointments – Which is Better? You Decide

walk-ins vs appointments, appointment processCenter for Performance ImprovementMarch 26, 2024walk-ins vs appointments, business by appointment, appointment process

You've Been Promoted to Service Manager. Where Do You Start?

You've Been Promoted to Service Manager. Where Do You Start?

New Service Manager, Service Manager TrainingCenter for Performance ImprovementMarch 24, 2024Promoted to Service Manager, New Service Manager, Service Manager Tips, Service Manager Training

What If You Don’t Train Them – and They Stay?

What If You Don’t Train Them – and They Stay?

Dealership Training, Employee SatisfactionCenter for Performance ImprovementMarch 13, 2024Dealership Employee Training, Dealership HR, Dealership Employee Retention, Employee Development

Quick Lube Shop vs The Dealership?

Quick Lube Shop vs The Dealership?

Quick Lube, Fast Lube, Fast Oil ChangeCenter for Performance ImprovementMarch 11, 2024Quick Lube vs the Dealership, Fast Oil Change, Mass Marketers, Jiffy Lube, Fast Lube

Who Needs Training at Your Dealership?

Who Needs Training at Your Dealership?

Dealership Training, Train the TrainerCenter for Performance ImprovementMarch 9, 2024Train the Trainer, Dealership Training, Dealership Sales Training

How Many Bays per Tech Does Your Shop Need?

How Many Bays per Tech Does Your Shop Need?

Bays per TechnicianCenter for Performance ImprovementMarch 8, 2024Bays per Technician, Fixed Ops, Service Department, Service Efficiency, Service Productivity, Service Manager, Service Bays

The Fortune is in the Follow-up!

The Fortune is in the Follow-up!

follow up, sales processCenter for Performance ImprovementMarch 7, 2024follow up, sales process, sales training, BDC, CRM

Coach Your Team to Victory with the Service Walk-around

Coach Your Team to Victory with the Service Walk-around

Service Walk-Around, Service CoachingCenter for Performance ImprovementFebruary 19, 2023Service Coaching, service walk-around

How to Keep Your Service Business from Going to Independent Shops - Especially Right Now

How to Keep Your Service Business from Going to Independent Shops - Especially Right Now

Center for Performance ImprovementFebruary 1, 2023

Why We Need Women as Dealership Leaders

Why We Need Women as Dealership Leaders

Women Leaders, Women in Auto RetailCenter for Performance ImprovementNovember 1, 2022Women Dealers, Women Dealer Leadership, Women Dealer Managers, Women in Leadership Roles

Keep Your Promises on the Service Drive – or Face the Consequences

Keep Your Promises on the Service Drive – or Face the Consequences

Service Dept Promises, Fixed OpsCenter for Performance ImprovementOctober 21, 2022Service Department Promises, Keeping your word, Fixed ops, Service Advisor Training

Reduce the Friction-Factor in Doing Business

Reduce the Friction-Factor in Doing Business

Fact Finding, Sales ProcessCenter for Performance ImprovementJuly 21, 2022Reducing Friction, Fact Finding, Open Ended Questions, Sales Process, Transparent Sales Process

The Power To Be Positive Lies Within You

The Power To Be Positive Lies Within You

Positive AttitudeCenter for Performance ImprovementJune 30, 2022Positive Attitude

How Can I Catch-up with a Four-Week Service Backlog?

How Can I Catch-up with a Four-Week Service Backlog?

Service Dept Backlog, Shop Hours, Shop Best PracticesCenter for Performance ImprovementMay 27, 2022Service Department Backlog, Shop Hours