Introducing the Fixed Ops Mastermind, David Foy
By Ted Ings, Executive Director
To hold a full-time leadership position and run a successful business, you have to be a mastermind, like David Foy.
Known appropriately throughout the industry as the Fixed Ops Mastermind, David works as the Service Director at Berterra Nissan, while also managing his startup, TrustMyWork.com.
And now, David plans to share his passion, drive, and success with others through his Fixed Ops Mastermind group. Automotive retail professionals from all over are welcome to participate and contribute to the group’s meetings.
Get to know David Foy
If you’re in fixed ops – or any other part of automotive retail – you’ll want to get to know David Foy. Years of experience fueled by enthusiasm have made him a well-known expert in the field.
How the Fixed Ops Mastermind got started
Like many of us, as a teenager, David wasn’t sure what he wanted to do. But since his father was a dean at the local college, higher education seemed to be the right choice. While still in high school, David started taking college-level computer technology courses, focusing on repair and programming.
WHO NEEDS TRAINING AT YOUR DEALERSHIP?
The savvy teenager would have probably selected a job in the tech industry had it not been for a new program, called Ford ASSET (Automotive Student Service Excellence Training), that debuted at his college. David still remembers watching the slideshow for the program, which depicted automotive technicians in lab coats diagnosing computer issues.
Although David had no car repair experience at the time, after watching Ford’s presentation, he was hooked on the automotive industry.
Present-day workflow
Now, David is a top-performing service Director at Berterra Nissan. A typical day for the Fixed Ops Mastermind begins with a check of KPI (key performance indicator) scores and metrics, along with touching base with management, advisors, and technicians. Every day, David engages in personal conversations – not just business talk – with his team, because, well, they’re family.
When he’s not interacting with employees or customers, David performs warranty checks, reviews marketing campaigns, crunches numbers and finds innovative ways to improve productivity and customer satisfaction.
A lifetime of accomplishments
David has accrued a long list of accomplishments during his career. Most recently though, through hard work, creativity, and ingenuity, his team earned a first-place KPI score for their store. What’s even more impressive is that, in just 11 months, David was able to move the store from last place (where it had been for three years) to number one.
Looking forward
David has high expectations for both his service team and his business. His website, TrustMyWork.com, promises to be the premier destination for individuals looking to brand their career. Through the portal, customers can review a professional’s work – and so, so much more.
WHY YOU SHOULD ATTEND THE FIXED OPS ROUNDTABLE
Developing the Fixed Ops Mastermind group is on the radar, too – and in a big way. David plans to transform service and parts by bringing beginners and industry experts together into one, formative team. The program has already received a great deal of traction and fanfare from automotive professionals throughout the country.
Get in on the action
Go to FixedOpsMastermind.com, or visit David at the upcoming FixedOpsRoundable in Los Angeles, California, on September 20th, 2019. FixedOpsRoundtable.com