Tip of the Day - Declined Services are an Opportunity!


 Every service advisor encounters declined services daily. But that isn’t the end of the conversation. 

Declined services are incredibly common in the service drive. It could be for budgetary reasons – the customer can’t afford it right now – or it could be a lack of time.

Whatever the reason, though, declined services should be viewed as a second opportunity to earn the customer’s business. 

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