Tip of the Day - How to be a “First Half” Service Manager!


Attention Service Managers! 

If you're finding yourself tucked away in your office - avoiding the morning service lane - you are not the only one. It can be easy as it becomes routine. That routine, however, does not allow for you to coach your team - your service advisors - in the first half- as in a football game. 

The initial stages – the “first half” - is also what sets up the foundation on which the customer's experience is affected. 

Everything from the customer's arrival, the meet and greet, to the walk-around. If you are in the office unavailable to the team, it can hurt the customer's experience as the service advisors might be backed-up two or three customers at a time. In which case, the customer is left standing at the advisor's desk, or worse at their vehicle trying to figure out what the next step is? 

Watch the short video

Call us today at (212) 763-0016 to discover how CPI can take your dealership to a new level!

Ted Ings - Dealer Training Technologies.jpg

Ready to learn more? Let's get started on achieving maximum results!