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Advanced Driver Assistance Systems (ADAS) are here. Is Your Service Department Ready?

Advanced Driver Assistance Systems (ADAS) are here. Is Your Service Department Ready?

ADAS, Advanced Driver Assist, Fixed OpsCenter for Performance ImprovementJanuary 7, 2019ADAS, Advanced Driver Assistance Systems (ADAS), Fixed Ops, Service Advisor Training, Fixed Operations, Customer Experience

The Ultimate Guide to a Dealership "Power Meeting"

The Ultimate Guide to a Dealership "Power Meeting"

Power Meeting, Sales MeetingsCenter for Performance ImprovementDecember 9, 2018dealership power meeting, sales meetings, sales training, sales presentations

What is the True Value of Your OEM's Digital Marketing?

What is the True Value of Your OEM's Digital Marketing?

OEM Digital Marketing, MarketingCenter for Performance ImprovementDecember 8, 2018OEM Digital Marketing Program, Dealership Co-marketing, online marketing, dealership digital marketing

Is the Flat Rate System Really the Best Pay Plan?

Is the Flat Rate System Really the Best Pay Plan?

Flat Rate, Technician Pay Plans, Fixed OpsCenter for Performance ImprovementDecember 6, 2018Flat Rate Pay Plans, Pros and Cons of Flat Rate, Auto Technician Pay Scale, Service Department

Top Reasons to Say "Thank You" and Ask for Referrals

Top Reasons to Say "Thank You" and Ask for Referrals

Say Thank You, Ask for ReferralsCenter for Performance ImprovementDecember 4, 2018Ted Ings Playbook, Say Thank You, Ask for Referrals, Follow up, BDC

Contrary to Popular Belief, The Customer Isn't Always Right

Contrary to Popular Belief, The Customer Isn't Always Right

Customer Isn't Right, Fire the CustomerCenter for Performance ImprovementNovember 23, 2018The Customer Isn't Always Right

Cars Don’t Have to Come from Vending Machines

Cars Don’t Have to Come from Vending Machines

Ted Ings' Playbook, Cars Vending MachinesCenter for Performance ImprovementNovember 16, 2018At Home Test Drives, Transparent Sales Process

Top Reasons Dealerships Need to Provision Telephone Lines

Top Reasons Dealerships Need to Provision Telephone Lines

Provisioned Phone Lines, BDC Training, Call TrackingCenter for Performance ImprovementNovember 3, 2018Set Rate, Show Rate, Appointment Rate, Provisioned Telephone Lines, Call Tracking

Tips for dealing with Diesel Vehicles (and their Owners) on the Service Drive

Tips for dealing with Diesel Vehicles (and their Owners) on the Service Drive

Diesel Service, Diesel TechnologyCenter for Performance ImprovementOctober 27, 2018Diesel Service, Diesel Technology, Diese, Diesel Service Tips, Diesel Engines

BDC Training: “What’s Your Best Price?”

BDC Training: “What’s Your Best Price?”

BDC Training, What's Your Best Price?Center for Performance ImprovementOctober 18, 2018BDC Training, BDC Email Examples, BDC correspondence, What's Your Best Price?

Introducing the Dealership Ecosystem - Best Practices for Retaining Your Business

Introducing the Dealership Ecosystem - Best Practices for Retaining Your Business

Ted Ings' Playbook, Dealer EcosystemCenter for Performance ImprovementOctober 11, 2018automotive ecosystem, equity minining, dealership ecosystem, repeat business, customer relationship, sales to service handoff

Why a New Owner Vehicle Technology Clinic Is Important to Your Customers

Why a New Owner Vehicle Technology Clinic Is Important to Your Customers

Vehicle Technology, Technology ClinicCenter for Performance ImprovementOctober 3, 2018New Vehicle Technology Clinic, Customer Experience, Customer Loyalty, Customer Satisfaction, Automotive Technology

Read to Succeed with Ted Ings’ Fall Reading List

Read to Succeed with Ted Ings’ Fall Reading List

Read to Succeed, Fall Reading ListCenter for Performance ImprovementOctober 1, 2018Ted Ings Fall Reading List, Make Your Bed by Admiral William McRaven, Good to Great by Jim Collins, The Tipping Point by Malcolm Gladwell

Top Five Hiring Mistakes to Avoid at Retail Auto Dealerships

Top Five Hiring Mistakes to Avoid at Retail Auto Dealerships

Dealership Onboarding, Dealer Pay PlanCenter for Performance ImprovementSeptember 19, 2018Dealership Pay Plans, Dealership Onboarding, Dealership Hiring, Dealership Career Path

"How to Find the Right Fixed Ops Training Company" by Ted Ings

"How to Find the Right Fixed Ops Training Company" by Ted Ings

Ted Ings' Playbook, Fixed Operations TrainingCenter for Performance ImprovementAugust 15, 2018Service Advisor Training, Ted Ings Training, Service Writer Training, JD Power CSI Survey

“My Top 5 Tips for Dealing with Hybrid Vehicles on the Service Drive” by Ted Ings

“My Top 5 Tips for Dealing with Hybrid Vehicles on the Service Drive” by Ted Ings

Josh UngerJuly 25, 2018