Advanced Driver Assistance Systems (ADAS) are here. Is Your Service Department Ready? ADAS, Advanced Driver Assist, Fixed OpsCenter for Performance ImprovementJanuary 7, 2019ADAS, Advanced Driver Assistance Systems (ADAS), Fixed Ops, Service Advisor Training, Fixed Operations, Customer Experience
The Ultimate Guide to a Dealership "Power Meeting" Power Meeting, Sales MeetingsCenter for Performance ImprovementDecember 9, 2018dealership power meeting, sales meetings, sales training, sales presentations
What is the True Value of Your OEM's Digital Marketing? OEM Digital Marketing, MarketingCenter for Performance ImprovementDecember 8, 2018OEM Digital Marketing Program, Dealership Co-marketing, online marketing, dealership digital marketing
Is the Flat Rate System Really the Best Pay Plan? Flat Rate, Technician Pay Plans, Fixed OpsCenter for Performance ImprovementDecember 6, 2018Flat Rate Pay Plans, Pros and Cons of Flat Rate, Auto Technician Pay Scale, Service Department
Top Reasons to Say "Thank You" and Ask for Referrals Say Thank You, Ask for ReferralsCenter for Performance ImprovementDecember 4, 2018Ted Ings Playbook, Say Thank You, Ask for Referrals, Follow up, BDC
Contrary to Popular Belief, The Customer Isn't Always Right Customer Isn't Right, Fire the CustomerCenter for Performance ImprovementNovember 23, 2018The Customer Isn't Always Right
Cars Don’t Have to Come from Vending Machines Ted Ings' Playbook, Cars Vending MachinesCenter for Performance ImprovementNovember 16, 2018At Home Test Drives, Transparent Sales Process
Top Reasons Dealerships Need to Provision Telephone Lines Provisioned Phone Lines, BDC Training, Call TrackingCenter for Performance ImprovementNovember 3, 2018Set Rate, Show Rate, Appointment Rate, Provisioned Telephone Lines, Call Tracking
Tips for dealing with Diesel Vehicles (and their Owners) on the Service Drive Diesel Service, Diesel TechnologyCenter for Performance ImprovementOctober 27, 2018Diesel Service, Diesel Technology, Diese, Diesel Service Tips, Diesel Engines
BDC Training: “What’s Your Best Price?” BDC Training, What's Your Best Price?Center for Performance ImprovementOctober 18, 2018BDC Training, BDC Email Examples, BDC correspondence, What's Your Best Price?
Introducing the Dealership Ecosystem - Best Practices for Retaining Your Business Ted Ings' Playbook, Dealer EcosystemCenter for Performance ImprovementOctober 11, 2018automotive ecosystem, equity minining, dealership ecosystem, repeat business, customer relationship, sales to service handoff
Why a New Owner Vehicle Technology Clinic Is Important to Your Customers Vehicle Technology, Technology ClinicCenter for Performance ImprovementOctober 3, 2018New Vehicle Technology Clinic, Customer Experience, Customer Loyalty, Customer Satisfaction, Automotive Technology
Read to Succeed with Ted Ings’ Fall Reading List Read to Succeed, Fall Reading ListCenter for Performance ImprovementOctober 1, 2018Ted Ings Fall Reading List, Make Your Bed by Admiral William McRaven, Good to Great by Jim Collins, The Tipping Point by Malcolm Gladwell
Top Five Hiring Mistakes to Avoid at Retail Auto Dealerships Dealership Onboarding, Dealer Pay PlanCenter for Performance ImprovementSeptember 19, 2018Dealership Pay Plans, Dealership Onboarding, Dealership Hiring, Dealership Career Path
"How to Find the Right Fixed Ops Training Company" by Ted Ings Ted Ings' Playbook, Fixed Operations TrainingCenter for Performance ImprovementAugust 15, 2018Service Advisor Training, Ted Ings Training, Service Writer Training, JD Power CSI Survey
“My Top 5 Tips for Dealing with Hybrid Vehicles on the Service Drive” by Ted Ings Josh UngerJuly 25, 2018