Case Study: Galpin Ford's Mission and Core Values
When was the last time you read a book on organizational leadership or culture change?
Are you still operating your business on strategies that we’re employed when your grandfather owned the dealership?
Galpin’s Guiding Philosophy
Galpin Motors, serving Los Angeles, California in the San Fernando Valley since 1946, is a world-renowned, award-winning automotive enterprise with ten franchises, along with Galpin Auto Sports (GAS), a full in-house customizing and aftermarket center; the Horseless Carriage Restaurant, America’s first full-service, in-dealership restaurant; and Galpin Starbucks.
Owned and operated by Bert Boeckmann and his family, Galpin offers sales and service for these brands: Ford, Volkswagen, Lincoln, Subaru, Honda, Mazda, Volvo, Jaguar, Aston Martin, and Lotus.
What makes Galpin truly unique is its long history of community service, including the support of tens of thousands of educational, spiritual, cultural, charitable and political institutions and organizations throughout the world.
For his leadership and philanthropic endeavors, Boeckmann has been honored as a Hero for the Planet by Ford Motor Company.
"Galpin's Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Galpin!"
Galpin's Core Values are the pillars that support our Mission statement.
They form the rock solid foundation that guides our individual and collective actions.
These core values are intertwined so that each supports the other.
We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.
2. SERVANTS’ ATTITUDE
We only exist to serve our internal and external customers, so their concerns are always at the forefront of our business. We will serve our clients with a genuine humility that leaves no doubt that they are the sole focus of all of our endeavors.
A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties.
4. CONTINUOUS IMPROVEMENT
We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business.
Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals.
Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!
You can read Galpin's Mission Statement and Core Values here: http://www.galpin.com/mission-statement-core-values
How can you get started on creating your own Mission and Core Values?
Capitalize on the Center for Performance Improvement. We have a tremendous amount of resources available. Use our resources as topics for discussion. Print out this article and discuss the ideas.
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