Topple The Tower

Center for Performance Improvement - Topple The Tower

Remove barriers to facilitate open commerce and communication.

Listen up, King Tut.

So sorry to break the news to you, but the days of the Sales Tower, the Pyramid without Geezers, the Tower of London, the Leaning Tower of Pepperoni Pizza, are numbered.

Tick tock goes the future-focused clock.

The reign of Prince Testos T. Rone and his band of “Kill him, Your Majesty” court jesters with bells on the toes of their shoes is just about finito.

The times, they are a changin’, and yet some dealers refuse to believe that the mere existence of the Pyramid manned by Prince Testos T. Rone creates an unfortunate environment of fear for both sales consultants, who fear the wrath of Testos and his sycophants, and for customers who look up at the Pyramid and and cringe, knowing that their sales consultants, will have to gain the approval of His Imperial Highness of mysterious four-square figures created, no doubt, by court astrologers.

Eliminate the Fear Factor

Satire aside, bloated, bureaucratic, inefficient vertical organizations are out, while efficient, fast moving, lean, horizontal, responsive organizations are in.

Ditto for office design and layout. Who in their right mind would set up a dynamic where managers would sit above the rest of the unwashed masses and look down upon their so called kingdom?

In 2017? Are you kidding?

Progressive organizations that are focused on keeping customers calm, curious, cool and connected are flattening out their showroom floors so that sales consultants, customers and managers all sit in comfortable pods equipped with attractive furniture and low partitions. Of course, finance matters still need to be conducted in private offices to protect confidential customer information. Otherwise, the day of the open sales floor, free of anxiety, fear, doubt and suspicion is here. And it’s here to stay.

Take a close look at your Tower, or whatever you want to call it, but in the end, the late President Reagan said it best: “Mr. Gorbachev, tear down that Wall.”

The people will handle the rest.

Topple Your Tower

… And watch your CSI, SSI, your gross and your traffic grow, because, that’s the way, uh huh, you like it, uh huh, uh huh.

Just like K.C., still rocking it out forty years after his debut. So, do a little dance, give a little shove, and get it done. Tonight.

Got an opinion? Let us know about it!