Posts tagged customer retention
Are Salespeople Actually Actors? Should They Use a Script?
Are Salespeople Actually Actors? Should They Use a Script?
automotive, Indirect lendingCenter for Performance ImprovementOEM training, OEM, auto sales, automotive sales training, attitude, action plan, daily training, fact finding, sales meetings, SSI, success, self improvement, greeting, customer service, customer greetings, training ideas, motivation, telephone training, service process, sales skills, salespeople, salesperson, sales manager, sales process, sales training, sales satisfaction, sales mastery, sales content, professional appearance, personal growth, customer satisfaction, customer retention, prospecting, overcoming objections
The Power of First Impressions
The Power of First Impressions
automotive, healthcare, Indirect lending, 30-1Center for Performance ImprovementSSI, CSI, salespeople, attitude, action plan, auto sales, automotive sales training, management, daily training, sales meetings, sales mastery, self improvement, success, service process, sales skills, sales content, sales satisfaction, service advisor, service manager, coaching, customer service, customer retention, customer greetings, customer satisfaction, dealership, dealer principal, identify needs, handling objections, sales manager, sales training, salesperson, sales process, business process, personal growth, tips, prospecting, tools, needs analysis, buyers, training ideas, motivation, work habits, professional growth, employee retention, overcoming objections, JD Power, telephone training, OEM, OEM training, performance improvement, inspirational, listening skills, write up, retail training, retailers, greeting, planning, organizational skills
What If I Train Them – and They Leave?
What If I Train Them – and They Leave?
automotive, Indirect lendingCenter for Performance ImprovementSSI, CSI, JD Power, training ideas, tools, telephone training, Toyota Motor Sales, Detroit, automotive sales training, attitude, retail training, motorcycle training, action plan, work habits, write up, networking, personal growth, professional growth, management, leadership, motivation, employee retention, OEM, OEM training, organizational skills, goals, goal setting, retailers, presentation, greeting, professional appearance, performance improvement, service manager, service process, service advisor, overcoming objections, dealer principal, dealership, self improvement, negotiations, sales mastery, BMW, follow up, accountability, auto sales, sales satisfaction, sales manager, sales skills, sales meetings, salesperson, sales content, sales training, fact finding, salespeople, Nashville, Plano Texas, sales process, handling objections, trial closes, success, inspirational, customer service, customer satisfaction, tips, customer greetings, Nissan, business process, customer retention, listening skills, closing, needs analysis, daily training, indirect lending, Internet training, prospecting, demonstration, Ford, identify needs, coaching, planning, Alan Mulally, Ford Motor Company
Automotive Dealership Training: 21 Days to Success
Automotive Dealership Training: 21 Days to Success
automotive, healthcare, Indirect lending, 30-2Center for Performance Improvementaction plan, attitude, auto sales, automotive sales training, service process, management, daily training, fact finding, sales meetings, salespeople, sales satisfaction, sales process, sales manager, sales mastery, sales training, sales skills, dealer principal, coaching, planning, goals, goal setting, dealership, training ideas, retail training, organizational skills, motivation, OEM training, inspirational, salesperson, sales content, personal growth, work habits, OEM, employee retention, needs analysis, service manager, networking, performance improvement, service advisor, self improvement, telephone training, identify needs, follow up, professional growth, customer satisfaction, professional appearance, SSI, CSI, listening skills, business process, customer service, tips, prospecting, retailers, JD Power, customer retention, BDC, indirect lending, To Do List
Big Thinking Precedes Great Achievement
Big Thinking Precedes Great Achievement
automotive, Indirect lendingCenter for Performance Improvementautomotive sales training, Toyota Motor Sales, Plano Texas, attitude, accountability, sales training, handling objections, sales satisfaction, BMW, business process, BDC, Dearborn, work habits, customer satisfaction, CSI, coaching, customer service, customer greetings, success, overcoming objections, dealership, daily training, JD Power, identify needs, employee retention, OEM training, dealer principal, OEM, Detroit, service manager, follow up, Ford Motor Company, self improvement, professional growth, professional appearance, SSI, sales meetings, sales manager, service process, service advisor, sales skills, retail training, prospecting, retailers, training ideas, presentation, personal growth, performance improvement, organizational skills, sales process, salespeople, customer retention, Nashville
Who Do You See in the Mirror?
Who Do You See in the Mirror?
automotive, Indirect lending, 30-2Center for Performance Improvementbody language, communication skills, retail communication, selling cars, selling to others, CSI, SSI, customer satisfaction, customer retention, customer greetings, self improvement, automotive sales training, fixed operations training, service and parts training, salesperson, sales process, service advisor training, service manager training, General Manager training, dealer fixed operations, improve CSI scores, retail dealership best pratices, retail dealership training, retail dealership newsletter, retail dealership ideas, OEM fixed operations training, OEM coaching, OEM training, OEM, auto sales, accountability, daily training, sales satisfaction
Listening to Your Team is Critical to Success
Listening to Your Team is Critical to Success
automotive, healthcare, Indirect lending, 30-2Center for Performance Improvementlistening skills, automotive sales training, auto sales, SSI, CSI, coaching, sales meetings, salespeople, sales manager, sales mastery, sales training, sales skills, salesperson, sales process, sales satisfaction, sales content, customer service, customer greetings, customer retention, customer satisfaction, OEM, OEM training, service process, employee retention, prospecting, follow up, self improvement
"One of Our Hallmarks is That All Our Employees Are Trained to be Your Guide"
"One of Our Hallmarks is That All Our Employees Are Trained to be Your Guide"
automotive, healthcare, 30-2Center for Performance Improvementaction plan, attitude, auto sales, automotive sales training, sales meetings, salespeople, handling objections, sales satisfaction, sales process, sales manager, sales content, sales mastery, sales training, salesperson, daily training, dealer principal, coaching, training ideas, sales skills, fact finding, goals, planning, organizational skills, management, dealership, retailers, OEM training, needs analysis, personal growth, motivation, employee retention, service process, self improvement, retail training, demonstration, service advisor, OEM, networking, greeting, service manager, performance improvement, buyers, success, business process, customer service, customer retention, customer greetings, customer satisfaction
The Problem With “No Problem”
The Problem With “No Problem”
automotive, Indirect lendingCenter for Performance ImprovementCSI, SSI, customer satisfaction, customer service, coaching, customer greetings, closing, customer retention, action plan, accountability, fact finding, overcoming objections, service advisor, service manager, service process, motorcycle training, trial closes, sales content, success, BDC, indirect lending, prospecting, sales process, performance improvement, Ford Motor Company, dealer principal, business process, sales satisfaction, handling objections, professional appearance, automotive sales training, Alan Mulally, auto sales, sales skills, attitude, management, sales training, salespeople, sales mastery, Nashville, daily training, sales meetings, sales manager, salesperson, Dearborn, goals, dealership, Plano Texas, training ideas, goal setting, retail training, BMW, work habits, Ford, self improvement, professional growth, identify needs, greeting, organizational skills, listening skills, networking, OEM training, Internet training, personal growth, telephone training, inspirational, motivation, retailers, write up, negotiations, presentation, demonstration, needs analysis, employee retention, JD Power
Five Fingers to Success
Five Fingers to Success
automotive, Indirect lendingCenter for Performance Improvementaction plan, auto sales, attitude, sales meetings, automotive sales training, sales satisfaction, sales manager, sales content, salespeople, handling objections, sales mastery, sales skills, management, fact finding, goal setting, dealer principal, daily training, salesperson, sales training, sales process, dealership, training ideas, coaching, planning, goals, retailers, OEM training, inspirational, needs analysis, employee retention, service process, OEM, self improvement, personal growth, success, customer service, customer greetings, write up, customer retention, business process, customer satisfaction, follow up, organizational skills, tools, work habits, professional growth, prospecting, professional appearance, identify needs, indirect lending, tips, listening skills, CSI, SSI, retail training, service manager, service advisor, greeting, negotiations, networking, presentation, overcoming objections, closing, performance improvement, telephone training, Internet training
I'm Surrounded
I'm Surrounded
automotive, Indirect lendingCenter for Performance ImprovementOEM training, OEM, auto sales, automotive sales training, attitude, action plan, success, management, daily training, fact finding, sales meetings, sales manager, sales mastery, sales training, sales skills, SSI, self improvement, service process, salespeople, sales content, sales process, salesperson, sales satisfaction, coaching, CSI, customer service, customer retention, customer satisfaction, customer greetings, service advisor, service manager, dealership, demonstration, dealer principal, JD Power, identify needs, handling objections, training ideas, needs analysis, tips, tools, retail training, retailers, professional appearance, presentation, prospecting, performance improvement, personal growth, professional growth, employee retention, inspirational, buyers, listening skills
All Done With "Ups"
All Done With "Ups"
automotive, Indirect lendingCenter for Performance Improvementmotorcycle training, attitude, automotive sales training, action plan, salespeople, sales manager, sales mastery, sales skills, fact finding, salesperson, sales meetings, sales content, sales process, handling objections, accountability, daily training, sales satisfaction, sales training, training ideas, dealership, management, auto sales, coaching, dealer principal, organizational skills, business process, work habits, overcoming objections, customer greetings, customer retention, CSI, customer satisfaction, customer service, service manager, service process, closing, identify needs, JD Power, needs analysis, indirect lending, employee retention, performance improvement, retailers, follow up, professional appearance, self improvement, greeting, goal setting, planning, listening skills, prospecting, OEM training, professional growth, retail training, telephone training, Internet training, trial closes, write up, SSI, personal growth, motivation, OEM, networking, negotiations, tools, presentation, service advisor, buyers, demonstration, success
Every Successful Sale Involves Finding "The Clue"
Every Successful Sale Involves Finding "The Clue"
automotive, Indirect lendingCenter for Performance Improvementautomotive sales training, fact finding, salespeople, OEM training, indirect lending, performance improvement, auto sales, sales process, customer service, business process, salesperson, management, coaching, professional growth, personal growth, self improvement, service advisor, service manager, retailers, dealer principal, telephone training, Internet training, BDC, greeting, sales skills, needs analysis, presentation, demonstration, trial closes, write up, negotiations, closing, follow up, prospecting, The Clue, service process, identify needs, success, tools, motivation, action plan, tips, buyers, attitude, goal setting, work habits, organizational skills, sales mastery, overcoming objections, handling objections, CSI, SSI, customer satisfaction, sales satisfaction, JD Power, networking, customer retention, employee retention, professional appearance, inspirational, daily training, sales content, dealership, retail training
Don't Be a "Nope Dope"
Don't Be a "Nope Dope"
automotive, Indirect lending, healthcareCenter for Performance Improvementaction plan, attitude, auto sales, sales meetings, salespeople, sales satisfaction, sales process, sales content, sales training, networking, OEM, self improvement, dealership, retailers, OEM training, personal growth, dealer principal, service process, performance improvement, success, customer service, customer satisfaction, automotive sales training, organizational skills, coaching, motivation, goal setting, follow up, goals, planning, training ideas, professional appearance, professional growth, needs analysis, negotiations, retail training, telephone training, work habits, write up, CSI, SSI, sales mastery, salesperson, sales manager, inspirational, listening skills, customer greetings, business process, sales skills, tips, service advisor, service manager, customer retention, presentation, trial closes, demonstration, prospecting, buyers, overcoming objections, handling objections, indirect lending, management, employee retention
Topple The Tower
Topple The Tower
automotive, Indirect lendingCenter for Performance ImprovementSSI, CSI, auto sales, attitude, accountability, Alan Mulally, automotive sales training, sales meetings, daily training, sales satisfaction, sales skills, fact finding, sales process, salespeople, sales manager, salesperson, management, handling objections, action plan, sales mastery, sales content, training ideas, motorcycle training, Ford Motor Company, BDC, buyers, overcoming objections, customer service, closing, customer satisfaction, service manager, customer greetings, customer retention, Detroit, Plano Texas, Toyota Motor Sales, coaching, success, indirect lending, service process, service advisor, performance improvement, dealer principal, professional appearance, business process, dealership, JD Power, needs analysis, employee retention, self improvement, personal growth, OEM training, Dearborn, Ford, Nashville, Nissan, BMW, trial closes
The Psychology of Sitting Down
The Psychology of Sitting Down
automotive, Indirect lending, healthcareCenter for Performance ImprovementToyota Motor Sales, SSI, JD Power, performance improvement, training ideas, CSI, customer satisfaction, listening skills, automotive sales training, auto sales, Alan Mulally, sales mastery, salesperson, handling objections, fact finding, salespeople, sales satisfaction, sales process, sales content, attitude, action plan, sales skills, Nashville, sales manager, daily training, sales meetings, BMW, buyers, work habits, overcoming objections, coaching, closing, customer greetings, customer retention, BDC, service advisor, The Clue, service manager, motorcycle training, service process, trial closes, customer service, Dearborn, dealership, identify needs, indirect lending, employee retention, personal growth, OEM training, follow up, professional growth
Are You Truly Customer-Focused?
Are You Truly Customer-Focused?
automotive, Indirect lendingCenter for Performance ImprovementSSI, CSI, auto sales, automotive sales training, attitude, salespeople, sales satisfaction, daily training, sales skills, sales manager, service manager, salesperson, service advisor, sales process, self improvement, sales content, business process, work habits, handling objections, customer greetings, coaching, customer retention, customer satisfaction, dealer principal, JD Power, identify needs, fact finding, service process, OEM, personal growth, professional growth, performance improvement, goals, organizational skills, dealership, listening skills, overcoming objections, networking, sales meetings, motorcycle training, needs analysis, OEM training, professional appearance, presentation, retail training, sales mastery, inspirational, customer service, sales training, training ideas, retailers
Accountability is Not a Dirty Word
Accountability is Not a Dirty Word
automotive, Indirect lendingCenter for Performance Improvementaction plan, SSI, CSI, auto sales, attitude, accountability, sales manager, salespeople, sales satisfaction, automotive sales training, daily training, sales process, handling objections, management, salesperson, sales meetings, sales skills, work habits, overcoming objections, customer retention, customer satisfaction, coaching, customer service, dealership, JD Power, dealer principal, motorcycle training, identify needs, employee retention, service advisor, retailers, OEM, service manager, professional growth, self improvement, performance improvement, goal setting, personal growth, inspirational, listening skills, organizational skills, follow up, OEM training, motivation, Alan Mulally, Ford, Dearborn, Detroit, Ford Motor Company, professional appearance, tips, training ideas, trial closes, service process, sales content, retail training