Lender Workshops: “Understanding Dealership Operations”

Reducing Exposure By Building Strong Dealer Relationships

The Center for Performance Improvement offers an accelerated two-day course* that provides Bank and Lender Analysts, as well as their Regional Management and Field Sales Teams, with insights into the mind of the automotive Dealer Principal and key dealership personnel.

During this course, your participants will:

·      Develop a better understanding of the vehicle buying process

·      Experience the vehicle buying and finance process from a customer’s point of view

·      Understand the backgrounds and attitudes of dealers and finance managers

·      Gain insights into how dealerships leverage the system for their own benefit

·      Learn specific dealership terminology and how it is used

Targeting and connecting with the right people at the dealership

·      Understand the impact of dealership pay-plans

·      Understanding potential abuse of the system

·      Develop a real-world, actionable plan to increase your sales, profitability and client satisfaction.

This course includes extensive hands-on activities, role-plays, team building and real case studies along with interactive questions and answers.

And yes, we will even conduct the session at your location, for the ultimate convenience and maximum participation of your team.

For more information on this unique program, please contact Ted Ings directly, our Executive Director. Ted conducts this course personally.