Latest Tip of the Day, Industry Leaders
Brian Benstock and Ted Ings at the Fixed Ops Roundtable
Brian Benstock with Ted Ings and Jen Anthony opening the Fixed Ops Roundtable on Friday, November 22, 2019 in Teaneck, New Jersey.
Video tips
Videos
Short, practical tips for service, sales and F&I teams. Play one at the start of the day and talk about it.
How Many Bays Per Tech Does My Shop Need?
Declined Services are an Opportunity
You've Been Promoted to Service Manager. Where Do You Start?
Improve Your Hours Per RO, Increase Your Profit
Save a Bundle with Key Replacement, Tire and Wheel and Dent Protection
You Can't Blame the UnTrained
To Greet or Not to Greet?
Why Service Advisors Shouldn't Diagnose
Is the Multi-Point Inspection Really Necessary?
Supervision or "Super Vision" - You Decide
What Does the Service Department Actually Sell?
How Do You Coach the Service Walk-Around?
The Ben Franklin Balance Sheet Close
Win the Trade with The "Why"
The Assumptive Close
When Do You Use the Trial Close?
Show Me Your Hands
Appointments vs Walk-ins: Which is Better?
Embrace Transparency in Your Sales Process
Questions Every Customer Wants Answered
Harrison Ford is not Indiana Jones
Are You Using V.A.K. as a Sales Strategy?
The Benefits of a Flight Simulator
Topple the Tower of Power
3 Tips to Improve F&I Product Sales
What is Appearance Protection?
How F&I and Service Can Help Each Other
Why Should I Put Any Money Down on a Lease?
What are Paint and Window Film Protection?
What is Paintless Dent Repair?
Selling Appearance Protection
What is Windshield Protection?
How To Present Your Evidence Manual
Do You Know the Number One Benefit of Leasing?
F&I: Meet the Customer on Their Terms
F&I Doesn't Have to be a Battle
Don't Go MIA on Your VDP
3 Digital Marketing Myths Than Can Hurt Your Bottom Line
The 10 Habits of Highly Successful Dealers
You Are the Author of Today
The Secrets of Top Performing Dealers
The Importance of Retail Experience
What Do You Do for the Research Obsessed Consumer?
Service Marketing Done Right with Facebook Ads
You Aren't Good Enough, and it's Because of Your S.E.O.
The Trust, Tension, Value Model
Lead with Gratitude
Trust
Earn Trust, Build Confidence with a Handshake
Show Your Customers Some Love
Want Them Back? Show Your Gratitude
Don't Overlook the Little Things That Determine Customer Satisfaction
Read to Succeed with our Fall Reading List
Raising the Bar on CSI Scores
5 Ways to Make Breakfast Healthier
How to Make Your Workout Better
If You Win the Morning, You Win the Day
Schedule Your Exercise Like a Meeting
4 Tips for Post-Thanksgiving Recovery
How to Prevent Migraines
4 Simple Stretches That Feel Amazing After Spending All Day On Your Feet
3 Easy Ways to Beat Bloat
The Best Frozen Meals You Need to Have in Your Freezer
4 Easy Ways to Get A Bit Healthier and Fitter
4 Ways to Make Your Coffee Healthier
