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Tip of the Day, Customer Experience

Raising the Bar on CSI Scores

Overall, CSI scores have gone up in the past year by 12 points to an average of 820 out of 1,000. That’s fantastic.

Customer satisfaction has never been more important than today. Shoppers have access to more research, information, and ratings than ever. Make no mistake, it plays a role in which brand they buy. 

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