Service Advisor Training

Are your service advisors well trained and properly motivated? Are they making the most of the sales opportunities every customer interaction gives them? Are they ambassadors for the brand, building relationships that last?

These are a few of the areas the program covers. The full lineup helps advisors become the best they can be.

• Strategic appointment setting
• Implementation of a pre-work order process
• Service advisor's greeting at the vehicle, away from the counter
• 100% walk-around with every customer
• Lifting every hood, consistently
• Complimentary multi-point service inspection
• Proper presentation of a menu
• More accessory sales opportunities
• Service and Accessories Menu creation and enhancement
• Increasing tire sales

It's a weeklong program packed with strategies that change the way your service team works with customers and with one another. Experienced coaches work with your managers, customize the training and focus on the priorities of your store. Your staff sees right away how customers respond to the new way of doing business. That positive feedback reinforces the behavior and builds a lasting change in your culture.

Your team doesn't have time for drawn-out training. The material is concise and to the point. Learn it today and use it on the drive tomorrow. When the week is done, a comprehensive, metric-driven sustainment process makes sure the results of the service process training endure.