Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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Service Drive
Is tablet use hurting your fixed ops department? These days, electronic tablets are all over the place. Wherever you go, people are walking around with their heads down staring into digital displays…
Ted Ings3 min read
Service Drive
Cutting back on dealership conveniences is penny-wise and dollar-foolish. Sure, it can be tempting to cut back on conveniences when sales are down. You may think customers won’t notice if you take…
Ted Ings3 min read
Service Drive
Nearly half of all customers value certification, the problem is, they don’t know if their technician is certified. Dealerships not promoting employee credentials are to blame. A recent study found…
Ted Ings3 min read
Service Drive
Even though the fast food industry gets a bad rap, it hides some important customer service methods that can increase business at your dealership. Do you want fries with that burger? How about a tire…
Ted Ings3 min read
Service Drive
At first glance, it appeared to be nothing more than a catchy title. A title that - in reading the article - later reminds us of how vital the walk-around is in the sales process. Given that the…
Ted Ings7 min read
Service Drive
Fully autonomous cars that whiz passengers from destination to destination aren’t here, yet. But, already, there are advanced driver assistance systems (ADAS) that take duties from the human behind…
Ted Ings4 min read
Service Drive
Flat rate, the pay scale where technicians are paid by the job, has been the industry standard for many years. Most shops choose the system as opposed to compensating their technicians hourly. But are…
Ted Ings3 min read
Service Drive
Sales of diesel vehicles are increasing along with the desire for greater fuel economy Oil burners are around 25% more efficient than their gasoline counterparts, which means you’ll be seeing more and…
Ted Ings3 min read
Service Drive
Mr Ings has been an automotive industry professional since 1981 and has personally delivered thousands of retailer initiatives internationally as well as successfully implemented dozens of OEM…
Ted Ings5 min read
Service Drive
Large dealer groups and small dealerships alike require fixed operations training on a regular basis. But with many training companies out there, it isn’t always easy to choose the right one for your…
CPI2 min read