Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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People
Many companies and employees welcome the work-from-home guidelines that have been adopted since the start of the pandemic. However, the retail automotive business has been mostly exempt from…
Ted Ings1 min read
People
In the retail automotive sector, there’s a workforce disparity. Look across all aspects of the industry, manufacturing, OEMs, and executive, retail dealerships, and independents. There are many more…
CPI2 min read
People
Mary Barra, Chairman and Chief Executive of GM is the first female CEO of a major global automaker, 34 years after she had started working at the company as an 18-year-old. Here she shares her life…
CPI4 min read
People
We’ve all had an experience interacting with someone who makes it obvious they don’t want to be where they are. They’re in it for the paycheck; simply a warm body to fill a role. As a complete mirror…
Ted Ings1 min read
People
By Mia Bevacqua - Mia is an impressive automotive retail expert with ASE Master, L1, L2 and L3 Advanced Level Specialist certifications. Over 13 years of experience in the automotive industry and a…
CPI3 min read
People
The marked inequity between men and women in automotive has been a far-reaching topic. CPI scratched the surface in a previous article, Where Are All the Women in Automotive? With less than a quarter…
CPI3 min read
People
"Who knows what evil lurks in the hearts of men? The Shadow knows!" These were the opening lines of the famous Shadow "detective story" radio program captivated listeners many years ago - are…
CPI1 min read
People
USA Today recently reported that 40 to 50 percent of marriages in the United States end in divorce. That’s a sobering statistic. That rate is nearly unchanged regardless of a couple’s faith…
CPI2 min read
People
By Mia Bevacqua - an impressive Automotive retail expert with ASE Master, L1, L2 and L3 Advanced Level Specialist certifications. Over 13 years of experience in the automotive industry and a…
CPI4 min read
People
In the automotive service industry, the workday is typically full - from bell to bell. Daily tasks involve stressful situations such as dealing with irate customers, working through scheduling…
CPI2 min read
People
In the automotive industry, like any other, replacing good staff is a problem. The 2017 NADA Workforce Study indicates the total employee turnover in dealerships increased year over year by 3 points…
CPI2 min read
People
If you’re a veteran of the car business then you understand that customers expect and prepare for the experience of dealing with the finance manager. For most, it’s nothing more than a necessary evil…
CPI1 min read