Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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Customer Experience
Are your CSI scores tanking? Take charge and turn things around with these strategies. The Customer Satisfaction Index is one way manufacturers rate their dealerships. Bigwigs at the very top pay…
Ted Ings3 min read
Customer Experience
As you get older, you begin to realize it’s the little things that count, like a good book or a call from an old friend. And the same holds true in business. Customers pay close attention to the…
Ted Ings3 min read
Customer Experience
The Handshake Isn’t Dead: Why Your Dealership Should Practice It With mile-long contracts and lawyers on the payroll, it may be hard to believe the handshake holds much relevance anymore. But it does…
Ted Ings3 min read