Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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People
You may recall having a mentor while in school, or perhaps on the job. That person was undoubtedly an older individual, tasked with teaching you years of accumulated life lessons. But what if the…
Ted Ings3 min read
People
Many dealerships fear training employees who may ultimately leave. But what they need to be afraid of is untrained employees that stay. It seems like every time I visit the local dealership service…
Ted Ings3 min read
People
It is no secret that women account for only a small part of the retail automotive industry. Posing the question in its simplest form, why? Why is there a shortage of women represented in the…
Ted Ings6 min read
People
There’s no denying the fact automotive technicians are at a premium throughout the United States. Even “borderline” techs are getting scooped out of trade school well before they graduate. How can you…
Ted Ings3 min read
People
They say age is nothing but a number, but in society, that’s far from true. Ageism is rampant everywhere, especially in the workplace. Your dealership may be promoting this form of prejudice without…
Ted Ings4 min read
People
The automotive retail industry was once a man’s world, but not anymore. Now, some of the most successful individuals in the trade are women. Need proof? Then check out these stories from 16 of the…
Ted Ings20 min read
People
If hiring were easy our industry would be able to retain its talent and we would all be on top of our game. However, the truth is that hiring is not easy in the auto industry, noting that our industry…
CPI6 min read