Ted Ings' Playbook — Center for Performance Improvement | Automotive Dealer CSI SSI Fixed Ops Training

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How Do You Ask for the Customer Review?

Customer Reviews, Online ReviewsCenter for Performance ImprovementNovember 21, 2020Brand Awareness, Review Awareness, Customer Reviews, Online Reviews, Auto Dealership Reviews

How to Properly Assess and Reinvent Your Retail Dealership

How to Properly Assess and Reinvent Your Retail Dealership

Center for Performance ImprovementApril 27, 2020

How to Stay Focused and Productive During the COVID-19 Pandemic

How to Stay Focused and Productive During the COVID-19 Pandemic

Center for Performance ImprovementApril 2, 2020

Ted Ings’ Inspiring Holiday Reading List

Ted Ings’ Inspiring Holiday Reading List

Holiday Reading List, Ted Ings' Holiday ReadsCenter for Performance ImprovementDecember 24, 2019Ted Ings Playbook, Ted Ings' Holiday Reads, Holiday Reading List, Shep Hyken, The Convenience Revolution, Dale Carnegie, How to Win Friends and Influence People, Ken Blanchard, The One Minute Manager

How to Manage a Service BDC - Part 1

How to Manage a Service BDC - Part 1

Service BDC, OEM Service RetentionCenter for Performance ImprovementDecember 19, 2019Service Department BDC, Service Business Development Center, OEM Service Retention, Customer Experience, Service BDC Manager

How to Create a Dynamic Environment Between Service Advisors and the Service BDC - Part 2

How to Create a Dynamic Environment Between Service Advisors and the Service BDC - Part 2

Service BDC, BDC Pay PlanCenter for Performance ImprovementDecember 19, 2019Service Conquesting, Service BDC, Service BDC Marketing, BDC and Service Advisors

Left Brain or Right Brain, Which Side Do You Sell To?

Left Brain or Right Brain, Which Side Do You Sell To?

Left brain - right brain, Logic and EmotionCenter for Performance ImprovementSeptember 5, 2019left brain and right brain, logic and emotion, selling skills

Introducing The Coach, Mike Vogel

Introducing The Coach, Mike Vogel

Mike VogelCenter for Performance ImprovementAugust 21, 2019Mike Vogel, Smarttech Enterprises

Why Choose Us?

Why Choose Us?

Why Choose Us?, Ted IngsCenter for Performance ImprovementAugust 19, 2019Ted Ings, Why Choose Us?, Train the Trainer, T3 Training

Contract or Agreement? Use the Right Terminology to Close Deals

Contract or Agreement? Use the Right Terminology to Close Deals

Sales Terminology, ContractCenter for Performance ImprovementAugust 12, 2019sales terminology, contract, agreement, investment, price

Auto Repair Then vs. Now – How the Game has Changed

Auto Repair Then vs. Now – How the Game has Changed

Fixed Ops, auto repairCenter for Performance ImprovementAugust 10, 2019auto repair, fixed ops

How to Prevent Ageism in Your Dealership

How to Prevent Ageism in Your Dealership

Aegism in dealership, Older WorkersCenter for Performance ImprovementAugust 2, 2019Aegism, Age, Older Workers, Discrimination

Introducing the Fixed Ops Mastermind, David Foy

Introducing the Fixed Ops Mastermind, David Foy

David Foy, Fixed Ops Mastermind, TrustMyWorkCenter for Performance ImprovementAugust 2, 2019David Foy, TrustMyWork, Fixed Ops Mastermind

What's Your Dealership's Modern Brand Strategy?

Dealership Brand Strategy, Dealer Brand GuidelinesCenter for Performance ImprovementJuly 16, 2019Dealership Brand Guidelines, Auto Dealership Brand Strategy, Developing a Brand Strategy, Auto Retail Brand Strategy, Marketing, Brand Develop, Brand Development

Use the "Alternate Choice Close" to Seal More Deals

Use the "Alternate Choice Close" to Seal More Deals

The Choice Close, Closing TechniquesCenter for Performance ImprovementJuly 4, 2019The Choice Close, Closing Techniques, Sales Tips

Declined Services Are an Opportunity

Declined Services Are an Opportunity

Declined Services, Multi Point InspectionCenter for Performance ImprovementJune 30, 2019Service Marketing, declined services, Multi point inspection, service walk around

Dealership Texting: Top Reasons to Be Compliant

Dealership Texting: Top Reasons to Be Compliant

Dealership Texting, Texting ComplianceCenter for Performance ImprovementJune 28, 2019Ted Ings Playbook, Dealership Texting, Service Status Texting, Texting Compliance

Are You Undermining Your Sales Process?

Are You Undermining Your Sales Process?

Sales Process, Shared ConrolCenter for Performance ImprovementJune 22, 2019Sales Process, Shared Control

Are You Faced with a Barrage of Continuous Comebacks? Do Something About it by Implementing These Strategies

Are You Faced with a Barrage of Continuous Comebacks? Do Something About it by Implementing These Strategies

Service Comebacks, Fixed Right First Time, Fixed OpsCenter for Performance ImprovementJune 22, 2019Service Comebacks, Fixed Ops, Service Department

You Only Get One Opportunity to Make a First Impression, and You Have to Make it Count

You Only Get One Opportunity to Make a First Impression, and You Have to Make it Count

First Impressions, Body Language, Ted IngsCenter for Performance ImprovementJune 17, 2019First Impressions, Body Language, Eye Contact, Malcom Gladwell, Ted Ings