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Why Don’t the Training Results Last?
Why Don’t the Training Results Last?
Roger Penske is "The Captain"
Roger Penske is "The Captain"
Thirty Years of Performance Improvement with Ted Ings
Thirty Years of Performance Improvement with Ted Ings
Is a 12-Hour Work Day Acceptable?
Is a 12-Hour Work Day Acceptable?
Top 5 Ways to Hire Rockstar Automotive Technicians
Top 5 Ways to Hire Rockstar Automotive Technicians
How F&I and Service Can Help Each Other
How F&I and Service Can Help Each Other
Does Your Dealership Have a Formalized Process?
Does Your Dealership Have a Formalized Process?
The Auto Industry Isn’t About Cars – It’s About Real, Live People
The Auto Industry Isn’t About Cars – It’s About Real, Live People
Where Should You Greet a Service Customer?
Where Should You Greet a Service Customer?
What You Need for a Successful Technology Clinic
What You Need for a Successful Technology Clinic
Show Your Customers Some Love .. the Corporate Love
Show Your Customers Some Love .. the Corporate Love
The Sales Meeting Your Service Department Should Have
The Sales Meeting Your Service Department Should Have
Why Service Managers Should Get Out of the Office and onto The Service Drive
Why Service Managers Should Get Out of the Office and onto The Service Drive
Earn Loyalty with a Sales to Service Handoff
Earn Loyalty with a Sales to Service Handoff
Service Advisor Training: Speed Up the Service but Slow Down the Sale
Service Advisor Training: Speed Up the Service but Slow Down the Sale
Master the Five-Point Walk-Around
Master the Five-Point Walk-Around
Where Are All the Women in Automotive?
Where Are All the Women in Automotive?
Teach Customers to Use Tech
Teach Customers to Use Tech
Start a Conversation about Tires
Start a Conversation about Tires
Five Questions to Ask on a Service Walk-around
Five Questions to Ask on a Service Walk-around
WHY the Service Walk-around is Important (it’s Not ALL About Selling)
WHY the Service Walk-around is Important (it’s Not ALL About Selling)
Thank You for Your Service to Our Country …
Thank You for Your Service to Our Country …
Fred Beans - Secrets of the Obvious
Fred Beans - Secrets of the Obvious
How Galpin Ford Became Legendary
How Galpin Ford Became Legendary
How Idea Adoption Works
How Idea Adoption Works
Tire Inspections: Have You Invited The Customer to Participate?
Tire Inspections: Have You Invited The Customer to Participate?
Value Building Service Strategies
Value Building Service Strategies
Is it Time to Drop the Dealer Doc Fee?
Is it Time to Drop the Dealer Doc Fee?
How to Stay Up-to-Date with Automotive Technology
How to Stay Up-to-Date with Automotive Technology
The Importance of a Service Walk-Around (WITH Your Customer)
The Importance of a Service Walk-Around (WITH Your Customer)