In order to have things run smoothly in the service drive, be aware that preparation is the key to success. There are many things that impact a customer’s experience and should be considered before they arrive.
Your checklist should include:
· Preview the reservation schedule and technician schedule. Do they both make sense?
· Alternate transportation: If you provide loaner or rental cars - or a shuttle service, are the vehicles ready for use? Are they full of gas and clean?
· Parking: One of the worst things that can happen on a busy morning is not having enough parking available. Have you organized the parking lot in a way that allows the process to flow effectively?
· Peripherals: Do you have enough write-up sheets, hats, mirror hangers, rental agreements, express check-in forms and pens available?
· Greeters: Are there enough people available to help on the drive?
· Coffee and refreshments: Is it well stocked and clean? Is coffee made? Are there cups and napkins?
