How Will Your Training Make Me Money?

That is the question Dealer Principals ask when it comes to making a training investment for their Service Managers and Service Advisors. Are there some solutions that work better than others? Let’s begin by looking a how training often gets delivered to dealers.

Retailers typically complain to the manufacturers that there isn’t enough “quality” service training available. Once training is offered, they complain that it takes their people out of the dealership for too many days, so the manufacturers respond with distance learning initiatives.