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Why Don’t the Training Results Last?

Why Don’t the Training Results Last?

In-Dealership Training, Training ResultsCenter for Performance ImprovementApril 4, 2024Service Advisor Training, Dealership CSI Training, CSI Training, SSI Training, JD Power CSI scores, 100% Training Guarantee, Service Manager Training, Service Writer Training, Dealership Training, Customer Centric Training, Auto Industry Training

Roger Penske is "The Captain"

Roger Penske is "The Captain"

Roger Penske, fixed operationsCenter for Performance ImprovementMarch 30, 2024Automotive Dealership Training, Roger Penske, Penske Automotive

Thirty Years of Performance Improvement with Ted Ings

Thirty Years of Performance Improvement with Ted Ings

Ted Ings, Customer ExperienceCenter for Performance ImprovementMarch 23, 2024automotive sales and leasing, The Plan, Ted Ings and "The Plan", Fette Ford Clifton NJ, Fette Ford

Is a 12-Hour Work Day Acceptable?

Is a 12-Hour Work Day Acceptable?

Automotive, 30-1Center for Performance ImprovementMarch 21, 2024Automotive Sales Training, Dealership Best Practices, Workday

Top 5 Ways to Hire Rockstar Automotive Technicians

Top 5 Ways to Hire Rockstar Automotive Technicians

Automotive Technicians, Fixed OperationsCenter for Performance ImprovementMarch 19, 2024Automotive Technicians, Mechanic, Auto Repair, Technician, Technicians, Technician Shortage, Auto Technician Shortage, Automotive Technician Salary, Automotive Technician School

How F&I and Service Can Help Each Other

How F&I and Service Can Help Each Other

F&I Service Work Together, Auto Dealership TeamworkCenter for Performance ImprovementMarch 18, 2024generating service department revenue, service department gross profit, F&I Manager process, F&I Manager Training, Service Department Training, Dealership CSI Training, Auto Service Warranty, Auto Service Repairs, dealership teamwork, automotive teamwork

Does Your Dealership Have a Formalized Process?

Does Your Dealership Have a Formalized Process?

Dealership Process, Formalized ProcessCenter for Performance ImprovementMarch 17, 2024Does your dealership have a process?, Sales Process, Service Process, Financial services, fixed operations

The Auto Industry Isn’t About Cars – It’s About Real, Live People

The Auto Industry Isn’t About Cars – It’s About Real, Live People

Auto Industry, StatistaCenter for Performance ImprovementMarch 30, 2023Be a customer, JD Power Customer Satisfaction Survey, JD Power SSI, make regular personal contact, Customer is Everything, Customer First

Where Should You Greet a Service Customer?

Where Should You Greet a Service Customer?

Service Advisor Greeting, Dealership GreetingCenter for Performance ImprovementMarch 13, 2023Service Advisor Training, Service Writer Greeting, service department CSI, JD Power CSI Survey, Service Department Greeting, Service Advisor Best Practices

What You Need for a Successful Technology Clinic

What You Need for a Successful Technology Clinic

Dealer Technology Clinic, Driver Assist TechnologyCenter for Performance ImprovementMarch 10, 2023Dealership Technology Clinic, Dealership Clinic, Bluetooth Clinic, Driver Assist Clinic, Dealer Infotainment Clinic, auto technology, automotive technology

Show Your Customers Some Love .. the Corporate Love

Show Your Customers Some Love .. the Corporate Love

Valentines Day, 30-2Center for Performance ImprovementFebruary 14, 2023customer satisfaction, Valentines Day, Valentines Day dealership, customer appreciation dealership, car wash voucher dealership, give each customer a valentine, Valentines Day sales ideas, Automotive Valentines Day, Shep Hyken

The Sales Meeting Your Service Department Should Have

The Sales Meeting Your Service Department Should Have

Automotive, fixed operations, 30-1Center for Performance ImprovementSeptember 16, 2022sales meetings, dealership service meetings, technicians productivity, service manager training, dealership performance review

Why Service Managers Should Get Out of the Office and onto The Service Drive

Why Service Managers Should Get Out of the Office and onto The Service Drive

Service Manager, Fixed OperationsCenter for Performance ImprovementJuly 7, 2022Service Manager on the drive, Service Drive Manager, customer experience

Earn Loyalty with a Sales to Service Handoff

Earn Loyalty with a Sales to Service Handoff

Loyalty, Sales to Service Handoff, 30-3Center for Performance ImprovementJune 11, 2022customer satisfaction, Service Handoff, Service Department Introduction, Customer-first Mentality, Saving customers money, Customer First, Customers for Life

Service Advisor Training: Speed Up the Service but Slow Down the Sale

Service Advisor Training: Speed Up the Service but Slow Down the Sale

Service Advisor Training, Selling SkillsCenter for Performance ImprovementApril 23, 2022Service Writer Training, Selling Skills, customer satisfaction, CSI Survey, Customer Engagement, Service Walk-around, Service Department Training

Master the Five-Point Walk-Around

Master the Five-Point Walk-Around

Service Walk-Around, Sales Walk-AroundCenter for Performance ImprovementJanuary 27, 20225 Point Walk-around, Five-Point Walk-around, showroom sales, reduce the walk-around, service advisor training, service walk, consistent walk-around

Where Are All the Women in Automotive?

Where Are All the Women in Automotive?

Women in Auto Industry, 30-2Center for Performance ImprovementDecember 30, 2021women in the auto industry, women workforce, women automotive sector, women workforce disparity, catalyst knowledge center, percent of women auto buyers

Teach Customers to Use Tech

Teach Customers to Use Tech

Dealer Technology Clinic, Auto TechnologyCenter for Performance ImprovementDecember 16, 2021teach customers to use technology, dealership technology clinic, dealership tech, explain tech to customers, automotive technology training, connected cars, auto dealership training

Start a Conversation about Tires

Start a Conversation about Tires

Tire Sales, Fixed Ops, Service DepartmentCenter for Performance ImprovementJuly 20, 2021tire sales, fixed ops, wheel alignment

Five Questions to Ask on a Service Walk-around

Five Questions to Ask on a Service Walk-around

service walkaround, service advisor walkarounCenter for Performance ImprovementMay 11, 2021service walkaround, questions to ask on a service walk around, walkaround training, service department selling, service concerns, service training, dealership service training, CSI training, CSI questions