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WHY the Service Walk-around is Important (it’s Not ALL About Selling)

WHY the Service Walk-around is Important (it’s Not ALL About Selling)

Service Walk-Around, service advisor trainingCenter for Performance ImprovementJanuary 11, 2021service writer training, service advisor training, interactive service walk-around training, fixed operations, building trust

Thank You for Your Service to Our Country …

Thank You for Your Service to Our Country …

Veterans DayCenter for Performance ImprovementNovember 11, 2020Veterans Day, Automotive Sales Training, retail dealership best practices

Fred Beans - Secrets of the Obvious

Fred Beans - Secrets of the Obvious

automotive, fixed operationsCenter for Performance ImprovementOctober 18, 2020Fred Beans, Fred Beans Everything Automotive, Automotive Dealership Training

How Galpin Ford Became Legendary

How Galpin Ford Became Legendary

automotive, Galpin Ford, 30-2Center for Performance ImprovementSeptember 15, 2020

How Idea Adoption Works

How Idea Adoption Works

automotive, Seth GodinCenter for Performance ImprovementMay 23, 2020Seth Godin, accountability, sales process, retail training, retail dealership newsletter, SSI, improve CSI scores, CSI, customer satisfaction, communication skills, sales manager, General Manager training, applenews, apple news, #AppleNews

Tire Inspections: Have You Invited The Customer to Participate?

Tire Inspections: Have You Invited The Customer to Participate?

Tire Inspections, Service Walk-aroundCenter for Performance ImprovementMay 13, 2020Service Tire Inspection, Customer Experience in Service, Fixed Ops Training, Service Walk-around, Service Walk-around training, Service Advisor Training

Value Building Service Strategies

Value Building Service Strategies

AutomotiveCenter for Performance ImprovementOctober 19, 2019fixed operations training, service advisor training, service walk-around training, dealership training, Automotive Service Department Training, Service Advisor Skills Training

Is it Time to Drop the Dealer Doc Fee?

Is it Time to Drop the Dealer Doc Fee?

Transparency, Dealer Doc Fee, 30-2Center for Performance ImprovementAugust 14, 2019dealer money grab, dealer doc fee, dealer documentary fee, automotive transparency, dealer fees, dealer profit

How to Stay Up-to-Date with Automotive Technology

How to Stay Up-to-Date with Automotive Technology

Auto Technology, TechnologyCenter for Performance ImprovementAugust 6, 2019dealership technology, automotive trends

The Importance of a Service Walk-Around (WITH Your Customer)

The Importance of a Service Walk-Around (WITH Your Customer)

automotive, OEM coaching, 30-2Center for Performance ImprovementJuly 19, 2019OEM fixed operations training, fixed operations training, dealer fixed operations, retail dealership best pratices, retail dealership newsletter, improve CSI scores, CSI, Customer Satisfaction Scores, retail dealership ideas, dealer principal

Henry Ford Disrupted and Reshaped American Society

Henry Ford Disrupted and Reshaped American Society

Automotive, Henry FordCenter for Performance ImprovementJuly 18, 2019retail sales training, Automotive Coaching, Auto Finance

Comment, Share - and Gain LinkedIn Authority!

Comment, Share - and Gain LinkedIn Authority!

Dealership Blog, Dealer Tweets, dealer contentCenter for Performance ImprovementJuly 16, 2019blogs and retweets, dealership content, automotive retail content, dealership social media, dealership posting, dealer reposting

How Do You Sell Peace of Mind?

How Do You Sell Peace of Mind?

Peace of Mind, Sales TechniquesCenter for Performance ImprovementJuly 5, 2019Service Advisor Training, Fixed Ops training, asking for the sale in service, Peace of Mind, Selling Peace of Mind

Why Autonomous Cars Won’t Be Common Anytime Soon

Why Autonomous Cars Won’t Be Common Anytime Soon

Automotive, self driving cars, 30-1Center for Performance ImprovementJuly 4, 2019autonomous driving, self driving cars, automotive technology, dealership technology, dealer technology, auto technology, consumers automotive technology, Automotive training

Lee Iacocca (1924-2019): He Engineered One of History's Greatest Business Comebacks

Lee Iacocca (1924-2019): He Engineered One of History's Greatest Business Comebacks

Lee IacoccaCenter for Performance ImprovementJuly 3, 2019Automotive Leadership, Automotive Coaching, Automotive training

Use F&I Waiting Time Productively to Set Up In-Vehicle Tech

Use F&I Waiting Time Productively to Set Up In-Vehicle Tech

F&I Experience, Vehicle TechnologyCenter for Performance ImprovementJune 29, 2019Auto Dealership Technology, Set up vehicle tech, F&I process

Take the Test Drive to the Customer

Take the Test Drive to the Customer

At Home Test Drive, Hyundai DriveCenter for Performance ImprovementJune 26, 2019at home test drive, at home demonstration drive, demonstration ride, 3 hours in dealership to buy a car, closing ratios, car dealer closing ratio, auto dealer innovation, at home sales process

The Micro-Moment Mentality

The Micro-Moment Mentality

Automotive, Millennials, 30-1Center for Performance ImprovementJune 22, 2019Automotive Millennials, Sales Training, Auto Dealership Training

Proper Follow-up Can Skyrocket YOU to the Top

Proper Follow-up Can Skyrocket YOU to the Top

Automotive, Auto Finance, 30-1Center for Performance ImprovementJune 16, 2019follow-up, customer retention, Auto Dealership Training, automotive dealership retention, salesperson follow-up, automotive referral businss

Does Your Dealership Need a BDC?

Does Your Dealership Need a BDC?

BDC, Call CenterCenter for Performance ImprovementJune 13, 2019Dealership BDC, Dealership Business Development Center, Dealership Call Center, BDC Agent, BDC Manager