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The Secret to Being Herb Chambers

The Secret to Being Herb Chambers

Herb Chambers, automotiveCenter for Performance ImprovementJune 8, 2019retail dealership best practices, no haggle pricing, one price selling, automotive sales training

Fixed Operations Roundtable - NYC Midtown: Wednesday, May 22, 2019

Fixed Operations Roundtable - NYC Midtown: Wednesday, May 22, 2019

Fixed Ops Roundtable, Ted IngsCenter for Performance ImprovementMay 18, 2019fixed operations roundtable, ted ings

How Do You Become a People Expert?

How Do You Become a People Expert?

Automotive, Indirect lending, 30-2Center for Performance ImprovementMay 3, 2019personality profiling, customer satisfaction, sales training

Communicate Effectively in Service with … Snapchat?

Communicate Effectively in Service with … Snapchat?

Snapchat, Declined Services, Technology, 30-2Center for Performance ImprovementMay 1, 2019service department technology, dealership technology, Snapchat, Social Media Auto Dealerships, service department selling tools, service advisor

Mary Barra: A Historic Choice To Lead

Mary Barra: A Historic Choice To Lead

Mary Barra, General MotorsCenter for Performance ImprovementApril 20, 2019Automotive Dealership Training, automotive, women in the auto industry, women in automotive, selling to women, successful women in automotive

Service Advisor Training is a Process That’s Never Done

Service Advisor Training is a Process That’s Never Done

Service Advisor Training, Fixed Operations TrainingCenter for Performance ImprovementApril 14, 2019service walk-around training, service advisor selling skills, service writer training, service advisor training, CSI service training

Pack a Punch with Protection Product Presentations

Pack a Punch with Protection Product Presentations

Protection Products, Protection PresentationsCenter for Performance ImprovementApril 13, 2019Protection Product Presentations, Appearance Protection, Windshield Protection Package, Tire and Wheel Protection, Maintenance Programs

Leaving Out the Multipoint Inspection? You’re Missing a Huge Opportunity

Leaving Out the Multipoint Inspection? You’re Missing a Huge Opportunity

Multi Point Inspection, Service Report CardCenter for Performance ImprovementApril 13, 2019Service Report Card, Multi Point Inspection, Service MPI report, customer satisfaction, service advisor training, RO sales, Repair Order Sales, Customer Trust

Service Department Coaching is a Top-Down Process

Service Department Coaching is a Top-Down Process

Service Coaching, CSI, 30-3Center for Performance ImprovementApril 6, 2019dealership service department coaching, service advisor coaching, service csi, dealer process improvement, top down coaching, service department training

What Customers Say About FFV - Fixed First Visit

What Customers Say About FFV - Fixed First Visit

dealer csi training, fixed first vist, FFVCenter for Performance ImprovementMarch 30, 2019fixed first visit, JD Power Customer Satisfaction Survey, Dealer CSI, FFV statistic, JD Power, JD Power CSI scores

‘Customer Satisfaction Surveys Are Dead’

‘Customer Satisfaction Surveys Are Dead’

Customer Satisfaction, 30-2Center for Performance ImprovementMarch 29, 2019Customer Satisfaction Survey, automotive dealer survey response rate, CSI validity, dissatisfied customers

Top Reasons Your BDC Does Not Hit Their Goals

Top Reasons Your BDC Does Not Hit Their Goals

BDC, BDC GoalsCenter for Performance ImprovementMarch 25, 2019BDC, BDC Goals, CRM

What “I’m Just Looking” Actually Means

What “I’m Just Looking” Actually Means

I'm Just Looking, Shopping for a carCenter for Performance ImprovementMarch 16, 2019Dealing with rejection, common sales objections, I'll think about it, common objections in selling, put off maintenance, how to ask for the sale

Daily Performance Report Information a Service Advisor Needs to Know

Daily Performance Report Information a Service Advisor Needs to Know

Service Advisor Training, Customer SatisfactionCenter for Performance ImprovementMarch 11, 2019Customer Service, Daily Performance Reports, Service Department Daily Performance Report, CDK Recap Report, CSI training, JD Power CSI Survey

Are You Hiring Employees or Team Members?

Are You Hiring Employees or Team Members?

Dealership Culture, Dealership Hiring ProcessCenter for Performance ImprovementMarch 10, 2019Human Resources, Dealership HR, Dealership Human Resources, Dealership Culture, Dealership Team Members, Dealership Hiring Process

Disable Discounting in the Service Drive

Disable Discounting in the Service Drive

discounting in service, discount in service driveCenter for Performance ImprovementMarch 8, 2019Service Advisor discounts, Service Advisor Training, Service Advisor Coaching, Service selling skills, dealer csi training, dealership CSI training, Fixed Ops Training, Fixed Operations Training, Dealership Discounts

Every Customer Wants This Answer

Every Customer Wants This Answer

Automotive, fixed operationsCenter for Performance ImprovementMarch 8, 2019presentation skills training, automotive dealership training, dealership training, Features and Benefits, features and benefits

Are You Ready for Successful BDC Pay Plan Ideas?

Are You Ready for Successful BDC Pay Plan Ideas?

BDC, BDC Pay PlansCenter for Performance ImprovementFebruary 28, 2019Business Development Center, BDC, BDC Pay Plans, Dealership Pay Plans, Dealership Compensation, HR, BDC Appointments, BDC Agent, BDC Manager Pay Plans

Avoid Bottlenecks by Introducing F&I Early

Avoid Bottlenecks by Introducing F&I Early

Financial Services, Early Intervention F&ICenter for Performance ImprovementFebruary 27, 2019F&I Tips, Finance Manager training, Finance and Insurance, Dealer Financing Process, Auto Dealer Finance Best Practices, Rebecca Chernek, F&I Bottleneck