The Women in Automotive Conference is Coming up! Women in Automotive, Women in Auto ConferenceCenter for Performance ImprovementJune 12, 2018women in the auto industry, women in automotive, women in dealerships, automotive trends, selling to women, Women in Auto Conference, Christy Roman, Women in Auto Conference June 2018
Are Dealership Reviews Old Hat? Dealership Reviews, Online Staff Reviews, 30-2Center for Performance ImprovementJune 3, 2018Automotive Millennials, dealership online reviews, Staff Reviews Automotive, Automotive Dealer Reviews, Car buying journey, Dealership Culture
What If I Train Them – and They Leave? automotive, Indirect lendingCenter for Performance ImprovementMay 31, 2018SSI, CSI, JD Power, training ideas, tools, telephone training, Toyota Motor Sales, Detroit, automotive sales training, attitude, retail training, motorcycle training, action plan, work habits, write up, networking, personal growth, professional growth, management, leadership, motivation, employee retention, OEM, OEM training, organizational skills, goals, goal setting, retailers, presentation, greeting, professional appearance, performance improvement, service manager, service process, service advisor, overcoming objections, dealer principal, dealership, self improvement, negotiations, sales mastery, BMW, follow up, accountability, auto sales, sales satisfaction, sales manager, sales skills, sales meetings, salesperson, sales content, sales training, fact finding, salespeople, Nashville, Plano Texas, sales process, handling objections, trial closes, success, inspirational, customer service, customer satisfaction, tips, customer greetings, Nissan, business process, customer retention, listening skills, closing, needs analysis, daily training, indirect lending, Internet training, prospecting, demonstration, Ford, identify needs, coaching, planning, Alan Mulally, Ford Motor Company
Throw Out All the Technology! Technology, Customer ExperienceCenter for Performance ImprovementMay 29, 2018Customer Service, Customer Experience, CX, Dealership Technology
Gas Prices are Rising – Are Your Customers’ Cars Ready? Service Department, Gas PricesCenter for Performance ImprovementMay 22, 2018gas prices, gasoline prices, full synthetic oil change, Memorial Day travel, gas prices Memorial Day, Tire pressure, Air filter, Check Engine Light
“It’s Too Expensive to Wash Every Car” Wash Every Car, Dealership Car WashCenter for Performance ImprovementMay 16, 2018Dealership Car Wash, Wash every car, Wash every service car, Too expensive to wash every car, dirty service cars, automatic car wash
Service Advisor Training: How to Deal with Declined Services Declined Services, service advisor trainingCenter for Performance ImprovementMay 14, 2018vehicle maintenance, declined services, selling declined services, service advisor selling, BDC, service follow-up
Foster Good Lender Relationships in the F&I Office F&I, Lender RelationshipCenter for Performance ImprovementMay 10, 2018F&I Bank Relationships, F&I Manager Relationship, Credit Union Relationship, Vendor Relationship
Fixed Operations Training: Recalls Are an Opportunity, Not an Interruption recalls, vehicle recalls, fixed operationsCenter for Performance ImprovementMay 10, 2018Service Department Recalls, Service Department Selling Skills, Service Advisor Training, Dealer CSI Training, Recall Opportunities
Autonomous Vehicles? Car Buyers Want Driving to be FUN! Automotive, Car Dealers, 30-1Center for Performance ImprovementMay 5, 2018autonomous driving, Car Buyers Want Driving to be Fun, self driving cars, US Auto Sales Brand Rankings, McLaren Automotive, Driving Experience
Vehicle Subscription Services are a Hot Niche Vehicle Subscription, 30-1Center for Performance ImprovementMay 5, 2018vehicle subscription service, Wyler Fastlane, Autotrader Generation Z Study, Alternative Car Buying, Lowest Cost of Driving, Jeff Wyler Automotive
Manager or Leader: Which Are You? automotive, Indirect lendingCenter for Performance ImprovementMay 5, 2018leadership, automotive sales training, OEM training, OEM fixed operations training, CSI, improve CSI scores, self improvement, SSI, Sales Satisfaction Score, sales meetings, sales manager, service manager training, fixed operations training, dealer fixed operations, dealer principal, retail dealership best pratices, retail dealership newsletter, retail dealership training, training ideas, retail dealership ideas, retail communication, performance improvement, OEM coaching, retail training, OEM
Virtual Test Drives and Walkarounds: VR in the Dealership Virtual test drive, VR in the dealershipCenter for Performance ImprovementMay 5, 2018Ralph Paglia, Automotive Digital Marketing, Car Buyer of the Future Study, Virtual Reality in the dealership, Automotive VR, Automotive Virtual Reality, Virtual Reality Vehicle Delivery Process, VR Virtual Delivery Process
Everyone Loves to get Free Stuff Dealership Discount, Service Discount, Dealer Gift Card IdeasCenter for Performance ImprovementMay 2, 2018free stuff, dealership giveaways, dealership discounting, devalue service, dealership perceived value, dealership freebie
Keep Customers on Your Website Longer with Non-Automotive Content Dealer Website Content, Non-Automotive ContentCenter for Performance ImprovementApril 29, 2018dealership blog, dealership website ideas, dealership local content, dealership staff content, non-automotive content, dealership website content
Want to Change the World? Start by Making Your Bed automotive, Indirect lending, 30-2Center for Performance ImprovementApril 28, 2018automotive, Make Your Bed, Want to Change the World
Help Auto Lenders See the Transaction from the Customer’s Eyes Lender Workshops, Credit Analyst Training, 30-2Center for Performance ImprovementApril 28, 2018Bank and Auto Lender training, credit union training, auto finance training, understanding dealership operations, credit analyst training workshops, dealership finance manager, understanding the dealer principal
Distracted Driving is one thing, but Texting and Driving? That’s a Whole Other Story Automotive, Texting and Driving, 30-1Center for Performance ImprovementApril 27, 2018distracted driving, Technology Clinics, Dealership Technology Clinics, Automotive Technology Clinics, Texting and Driving, Automotive Dealership Technology Training
Learning and Leadership: Commitment to a Life of Study automotive, Indirect lendingCenter for Performance ImprovementApril 26, 2018leadership, training ideas, retail dealership ideas
Why Persevering Isn’t Always the Answer perseverance, sales perseveranceCenter for Performance ImprovementApril 25, 2018persistence, Julie Andrews Sound of Music, Henry Ford automotive, Detroit Automotive Company, Cadillac Motor Car Company, benefits of persevering, dealership challenges, determination, Automotive dealership training, service advisor training