Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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Leadership
Having formalized sales, finance and fixed operations processes for your business can save you time and money by increasing efficiency. Your team can get more done in less time by following set…
CPI2 min read
Leadership
The following article was written and published by Seth Godin. It has been edited for the retail automotive business and deserves a look as it is a remarkable read: Every important idea starts out on…
CPI2 min read
Leadership
There’s absolutely no question that fitness and intentionally starting your day off right helps you feel good and look great. But if you’re like most people, your self-image could use improvement. In…
Ted Ings2 min read
Leadership
Before you can be an effective leader, you have to think like one. So I'd like to make the connection between the mindset of Tom Brady, as leader of the AFC Champion New England Patriots, entering…
CPI2 min read
Leadership
The Power of Encouragement. “People who share a common direction and sense of community can get where they are going faster and easier because they are traveling on the thrust of one another.” In the…
CPI1 min read
Leadership
A significant number of books and white papers have been written about the differences between managers and leaders. In most cases, managing is looked at in a negative way compared to leading…
CPI1 min read
Leadership
If you make your bed every morning, you will have accomplished that first task of the day. When Adm. William H. McRaven, retired, was stationed in Afghanistan, his days were filled with…
CPI2 min read
Leadership
A few years ago, I was asked at the “last minute” to deliver a keynote speech before a group, because the original speaker had become ill. I knew scant little about the exact subject matter. I wasn’t…
CPI1 min read
Leadership
Far too much time in our industry is spent blaming our lack of success on circumstances or other people when the reality is that it’s most likely our own neglect. We can’t control what other people…
CPI1 min read
Leadership
In the wake of Dieselgate, images have begun to circulate of vast Volkswagen wastelands across the US. The multi-billion-dollar settlement involves buying back more than 350,000 diesel-powered VW…
CPI2 min read
Leadership
Time and time again, Tom Brady has proven that he’s going to find a way to overcome whatever obstacles are in his way. And he will have his chance again in Super Bowl LII on February 4, 2018, in…
CPI2 min read
Leadership
Most managers will tell you that to be successful; you’ll need to control the sales process. While we don’t disagree, we do believe that today’s customer requires a shared control process. How do you…
CPI1 min read
Leadership
Time is increasingly seen as a most valuable asset. Lincoln. Lexus. Now Hyundai. With more to come. We are officially in the age of disruption. With the majority of car shopping now taking place…
CPI3 min read
Leadership
In sales, negativism will strike somewhere. Decide what strategy you will employ when it happens. Make your plan now! It seems the moment we have a gripe, complaint or bad attitude about something (or…
CPI1 min read
Leadership
Written goals and goal setting will allow you to accomplish more of what you want to accomplish…FASTER…than not having and writing your goals. Written goals create that internal, burning desire that…
CPI1 min read