Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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Leadership
When you need to see a medical doctor, you don’t just arrive at their office, you make an appointment, and you arrive on time. This ensures that everyone can plan their day and utilize their time…
Ted Ings5 min read
Leadership
Having formalized sales, finance and fixed operations processes for your business can save you time and money by increasing efficiency. Your team can get more done in less time by following set…
CPI2 min read
Leadership
“A positive attitude causes a chain reaction of positive thoughts, events, and outcomes. It is a catalyst and it sparks extraordinary results.” Attitude is everything. When you walk into a dealership…
Ted Ings5 min read
Leadership
Everyone has something they want to achieve. We all have professional and personal goals, and yet so many of us struggle to achieve our goals. This is not because our goals are unattainable, or…
Ted Ings6 min read
Leadership
You’re a District Parts and Service Manager who must visit area dealerships. But the trips can be a waste of time, unless you know exactly what to check. That’s why Ted Ings and the experts at CPI…
Ted Ings3 min read
Leadership
Last time we discussed the importance of field team training, and how the best program is an interactive workshop, facilitated by Ted Ings at CPI. Ted recently performed his breakthrough training with…
CPI4 min read
Leadership
The following article was written and published by Seth Godin. It has been edited for the retail automotive business and deserves a look as it is a remarkable read: Every important idea starts out on…
CPI2 min read
Leadership
Harry Truman once said, “Not all readers are leaders, but all leaders are readers.” If you truly want to be a leader in your field, whatever that may be, it is essential to read. Whether you’re a…
CPI6 min read
Leadership
Left hand, right hand, that is something we all understand. You have a left hand and you have a right hand and one is more dominant than the other. It’s simple, it’s logical. But what about the left…
Ted Ings5 min read
Leadership
You may have seen Mike Vogel on the cover of Fixed Operations Magazine. Known affectionally as The Coach, his impressive career spans several decades. Get to know Mike Vogel Mike Vogel has spent his…
Ted Ings3 min read
Leadership
It is no secret why successful sales consultants are at the top of their game leading the pack at their retailer. They know how to both find and navigate new sales opportunities making the most out of…
Ted Ings10 min read
Leadership
There’s absolutely no question that fitness and intentionally starting your day off right helps you feel good and look great. But if you’re like most people, your self-image could use improvement. In…
Ted Ings2 min read
Leadership
Before you can be an effective leader, you have to think like one. So I'd like to make the connection between the mindset of Tom Brady, as leader of the AFC Champion New England Patriots, entering…
CPI2 min read
Leadership
The Power of Encouragement. “People who share a common direction and sense of community can get where they are going faster and easier because they are traveling on the thrust of one another.” In the…
CPI1 min read
Leadership
You have to read to succeed. There are no if’s but’s or maybe’s about it. Reading is one of the key components to succeeding, and what better time to flex your brain muscles than during the long cold…
Ted Ings5 min read
Leadership
A significant number of books and white papers have been written about the differences between managers and leaders. In most cases, managing is looked at in a negative way compared to leading…
CPI1 min read
Leadership
If you make your bed every morning, you will have accomplished that first task of the day. When Adm. William H. McRaven, retired, was stationed in Afghanistan, his days were filled with…
CPI2 min read
Leadership
A few years ago, I was asked at the “last minute” to deliver a keynote speech before a group, because the original speaker had become ill. I knew scant little about the exact subject matter. I wasn’t…
CPI1 min read
Leadership
Far too much time in our industry is spent blaming our lack of success on circumstances or other people when the reality is that it’s most likely our own neglect. We can’t control what other people…
CPI1 min read
Leadership
In the wake of Dieselgate, images have begun to circulate of vast Volkswagen wastelands across the US. The multi-billion-dollar settlement involves buying back more than 350,000 diesel-powered VW…
CPI2 min read
Leadership
Time and time again, Tom Brady has proven that he’s going to find a way to overcome whatever obstacles are in his way. And he will have his chance again in Super Bowl LII on February 4, 2018, in…
CPI2 min read
Leadership
Most managers will tell you that to be successful; you’ll need to control the sales process. While we don’t disagree, we do believe that today’s customer requires a shared control process. How do you…
CPI1 min read
Leadership
Time is increasingly seen as a most valuable asset. Lincoln. Lexus. Now Hyundai. With more to come. We are officially in the age of disruption. With the majority of car shopping now taking place…
CPI3 min read
Leadership
In sales, negativism will strike somewhere. Decide what strategy you will employ when it happens. Make your plan now! It seems the moment we have a gripe, complaint or bad attitude about something (or…
CPI1 min read