Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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Technology
At the most recent Fixed Ops Roundtable, we brought you the idea to host a technology clinic in your dealership. The intention is to help customers become more familiar with their vehicle and its…
Ted Ings1 min read
Technology
Connected navigation, Bluetooth phone and streaming audio, Apple CarPlay and Android Auto are just a few examples of tech features now commonly found in new cars. It’s no surprise some customers are…
Ted Ings1 min read
Technology
To reinvent your dealership in the age of Covid-19 you will need to make changes, and if you have any doubts about this, I would like you to consider the words of the great W. Edwards Deming: “It is…
Ted Ings5 min read
Technology
The good old days are gone: how the auto industry has changed Today's millennial generation was raised in the digital age, all new cars were computer-controlled by the time they got their driver’s…
Ted Ings3 min read
Technology
Vehicles just five to ten years old have equipment now considered obsolete. How can you stay up to date with automotive technology when it moves at such a rapid pace? It’s not easy, and plenty of…
Ted Ings3 min read
Technology
Tesla, Volvo, BMW, Toyota, Nissan, and at least 14 other car companies are working feverishly to develop self-driving technology. Billions of dollars are invested, all with the intent that…
Ted Ings1 min read
Technology
Electric vehicles are here, but there’s no one to fix them Consumers are desperate for electric vehicle repair but can’t find it. A recent study found only 3% of automotive technicians know how to…
Ted Ings4 min read
Technology
In the past, shops located in the middle of the country could go years without seeing a Toyota Prius or Honda Insight. But things have changed, and hybrid vehicles are no longer relegated to the…
Ted Ings3 min read
Technology
You’ve been told that blockchain technology is a synonym for Bitcoin and other cryptocurrencies; that it’s a dark web thing that produced the nefarious Silk Road. Equating anything blockchain to the…
CPI2 min read
Technology
We’ve brought you the idea of implementing technology clinics in your dealership, and we’ve explored how to put one on successfully. This time, the focus is on WHY putting on a technology clinic is…
Ted Ings1 min read
Technology
If you cringe every time a hybrid pulls onto the service drive, you’re not alone. Although these vehicles are everywhere nowadays, they’re still a mystery to most service advisors. The good news is…
Ted Ings4 min read
Technology
Bitcoin, Ethereum, and other cryptocurrencies have been headlines in the news. What might seem at first like a new-age, one-world currency pipe dream is a massive market valued at a half-trillion…
CPI2 min read
Technology
Everyone has a junk drawer with a couple old cell phones kicking around. There’s a TV in the basement corner that’s still in an oak cabinet and hasn’t worked in a decade. Or you can look at the…
CPI2 min read
Technology
Autonomous car development is a monstrous emerging industry right now. More than a dozen car manufacturers and countless suppliers are working hard to make self-driving cars a mainstream reality. And…
CPI2 min read
Technology
Traditional car ownership isn’t going anywhere in the foreseeable future. According to respondents in Autotrader’s Generation Z Study, 92 percent of those asked said they still intend to purchase a…
CPI2 min read
Technology
In the recent Car Buyer of the Future Study by AutoTrader, respondents indicate that nearly all (84%) car buyers want to complete their purchase in person. That solidifies the dealership model going…
CPI2 min read
Technology
Help Customers Obey Texting and Driving Laws. It’s illegal to use hand-held cell phones in 14 states currently, while in 47 states it’s illegal to text and drive. The dangers are obvious, the driver…
CPI2 min read
Technology
A wave of electric cars is coming! A new generation of EVs is coming soon, according to press releases from manufacturers like Volvo, Volkswagen, BMW, General Motors, Ford, Renault-Nissan, and many…
CPI1 min read
Technology
A recent Axios poll surveyed men and women of all ages about the development of self-driving cars, also known as autonomous vehicles. Across the whole demographic spectrum, only one in four responded…
CPI2 min read
Technology
“You can buy a car, you can lease a car, or you can subscribe to a car. It’s a third option as a way to drive a car.” That’s how John Malishenko, COO of Germain Motor Company, describes Drive Germain…
CPI2 min read