Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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Industry Leaders
Think the Fixed Ops Roundtable is just another meeting? Think again! This event is a powerful platform for automotive retail experts to learn and be heard. Don’t miss out on this once opportunity! The…
CPI2 min read
Industry Leaders
“Treat the customer how you would like to be treated.” - Carl Sewell When we say someone wrote the book on something, we are generally talking figuratively but in the case of legendary US auto dealer…
Ted Ings5 min read
Industry Leaders
He turned a loan from his father Into $26 Billion. He is known for his hands-on approach of visiting his current dealerships, checking in with the mechanics or having coffee with the parts…
CPI3 min read
Industry Leaders
As a young man, Fred Beans took a risk and bought a two-bay service station with a $5,500 loan co-signed by his mother and $120 in his pocket. He likes to tell the story that his dad wouldn’t co-sign…
Ted Ings4 min read
Industry Leaders
Bert Boeckmann never intended to be the largest Ford retailer. But he found that having well-run sales and fixed operations led to economies of scale, and pushed growth. Located in the heart of the…
CPI3 min read
Industry Leaders
With all of the hype of future autonomous driving and forces of retail disruption, it makes sense to look back and reflect on where our industry got its roots ... Henry Ford was an American…
Ted Ings4 min read
Industry Leaders
American auto executive Lee Iacocca became a world-renowned business icon for steering the Chrysler Corporation away from bankruptcy toward record profits in the 1980s. “I chose the automobile…
Ted Ings5 min read
Industry Leaders
About one in seven people in Massachusetts buy a car from Herb Chambers’ fifty-six dealerships each year, nearly all of which bear his name. So how did he get there? Herb Chambers is the 17th largest…
CPI4 min read
Industry Leaders
He began his automotive career as a technician for a Mercedes dealership. Mike Jackson is widely regarded as one of our generation’s most influential and effective leaders in the automotive industry…
CPI4 min read
Industry Leaders
Does Your General Manager Have a GPS? An Interview with Garry House His unique perspective paired with his vast experience is an undeniable force when it comes to grooming talent for the Dealer…
CPI3 min read
Industry Leaders
When was the last time you read a book on organizational leadership or culture change? Are you still operating your business on strategies that we’re employed when your grandfather owned the…
CPI3 min read
Industry Leaders
The Sound of Music actress Julie Andrews said, “Perseverance is failing nineteen times and succeeding the twentieth.” There’s something to be said for persevering when faced with challenges. But is…
CPI2 min read
Industry Leaders
There are many stories of successful business leaders and dealerships using Carl Sewell's philosophies as their bible and giving copies of his best-selling book to all their staff. “Customers for…
CPI1 min read