Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
327 articles
Customer Experience
Following this one simple rule could have customers lining up at your door. I recently chose a new vendor for my inspirational t-shirt designs. The price was good and the system was easy to use. I…
Jeff Crume4 min read
Leadership
Written goals and goal setting will allow you to accomplish more of what you want to accomplish…FASTER…than not having and writing your goals. Written goals create that internal, burning desire that…
CPI1 min read
Sales
Editor's note: Please be sure to read the June 5, 2017 article in Automotive News on legendary car dealer Carl Sewell: http://www.autonews.com/article/20170605/OEM02/170609942/car-dealer-carl-sewell-l…
CPI2 min read
Service Drive
It’s common for service customers to make requests to which we simply reply, “Yes, we can!” We do it without thinking, and then the day suddenly turns hectic and the time just seems to slip away. But…
CPI1 min read
Service Drive
Why not commit to improving the way you treat customers on a daily basis? Here are just a few items that can help you resolve to improve your customer’s retail experience: Service Department: Treat me…
CPI1 min read
Sales
These mini-monstrosities of rude, weak and unclear responses to strangers’ questions come out of most persons’ mouths almost instinctively, every single minute of every single day. What about you?…
CPI1 min read
Service Drive
Stop making these 15 sales excuses that are holding you back. What’s the daily "excuse count" at your retail dealership?, In other words, the daily opportunities that have avoided your CRM system or…
CPI2 min read
Sales
Remove barriers to facilitate open commerce and communication. Listen up, King Tut. So sorry to break the news to you, but the days of the Sales Tower, the Pyramid without Geezers, the Tower of…
CPI2 min read
Sales
Many companies miss out on a golden opportunity to build rapport and increase value during the fact-finding process because they insist on having salespeople stay "out on the lot" until the customer…
CPI2 min read
Sales
Just how prepared are you to stick with your customer and stay solely focused on them until they leave? Are you ready to make a proactive decision today to put the customer in front of you first? It…
CPI2 min read
Sales
One of the main reasons for failure in any organization is that senior management isn’t willing to hold sales managers accountable. Once a system, of any type, is in place and numbers begin to come…
CPI1 min read
Sales
Secret #1: Make your sales and staff meetings a priority. When you call a meeting, do you: -Have a plan? - Strive to make the meeting fun and interactive? - Allow some to attend while others deal with…
CPI3 min read