Practical articles for dealership teams on the service drive, the sales floor and in the F&I office.
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Service Drive
You look in a mirror every morning. It's simply designed simply to allow us to see ourselves as others see us. “Mirror Imaging” is a way beyond hot concept that requires you to set aside, for a…
CPI2 min read
Service Drive
You experienced the symptoms the last time you bought a new vehicle. Before then, you hardly ever saw one on the road, but now it seems like almost everyone is driving a car like yours. Or maybe it…
CPI1 min read
Service Drive
“I’ve been doing it this way for 25 years! There’s nothing new you can tell or show me!” I’m sure you’ve heard this or something like it. There will always be those who don’t think they need training…
CPI1 min read
Service Drive
It’s common for service customers to make requests to which we simply reply, “Yes, we can!” We do it without thinking, and then the day suddenly turns hectic and the time just seems to slip away. But…
CPI1 min read
Service Drive
Why not commit to improving the way you treat customers on a daily basis? Here are just a few items that can help you resolve to improve your customer’s retail experience: Service Department: Treat me…
CPI1 min read
Service Drive
Stop making these 15 sales excuses that are holding you back. What’s the daily "excuse count" at your retail dealership?, In other words, the daily opportunities that have avoided your CRM system or…
CPI2 min read