Who Will Be the Success Story for the 2019 J.D. Power CSI Study? JD Power 2019 CSI Survey, CSI RankingsCenter for Performance ImprovementDecember 14, 2018JD Power Customer Satisfaction Survey, Buick JD Power CSI Survey, CSI Scores, Customer satisfaction is a top priority, dealer csi process, dealer csi training, dealer csi process improvement
The New World of F&I - Phase Four – Face to Face with the Customer Financial Services, TransparencyCenter for Performance ImprovementDecember 13, 2018Dealership CX, Dealership Customer Experience, F&I Transparancy, Dealer Financial Services, Dealer F&I Process, Dealer F&I Training Overview
How Hybrid Vehicles Work: An Easy Guide for your Service Team Hybrid Vehicles, How Hybrids WorkCenter for Performance ImprovementDecember 13, 2018Hybrid Vehicles, How Hybrids Work, How Hybrid Vehicles Work, Hybrid Electric Vehicles, Types of hybrid cars
Lessons from the Geese automotive, Indirect lendingCenter for Performance ImprovementDecember 11, 2018lessons from the geese, power of encouragement, sales process, automotive sales training, CSI, improve CSI scores, professional growth, Sales Satisfaction Score, JD Power, service manager training, service advisor training, OEM training, OEM fixed operations training, OEM, OEM coaching, dealer principal, retail dealership best pratices, retail dealership newsletter, retail dealership ideas, retail dealership training
Your Technician Shortage Is Not a Good Excuse Technician Shortage, Technician AppreciationCenter for Performance ImprovementDecember 8, 2018Fixed Ops, Auto Technician Shortage, auto tech appreciation, Service Department
The New World of F&I - Phase Three - A Smooth F&I Office Transition F&I handoff, Customer ExperienceCenter for Performance ImprovementDecember 6, 2018JD Power Finance Study, dealership needs assessment, building value in F&I, customer engagement, F&I Training
Selling Accessories Isn’t Just for Parts Departments Selling Accessories, Auto AccessoriesCenter for Performance ImprovementDecember 3, 2018dealership accessories
What Dealers Can Do in a Diminishing Passenger Car Market New car sales, Passenger carsCenter for Performance ImprovementNovember 28, 2018used car sales, new car sales, passenger car sales, customer engagement, customer loyalty
Increase Organic Leads in One Simple Step Dealership content, Dealer Online Leads, convert dealership leadsCenter for Performance ImprovementNovember 20, 2018dealership organic leads, dealership content, automotive content, Dealership Google Trends, Dealership Google Searach, improving dealership leads
Case Study: Galpin Ford's Mission and Core Values Galpin Ford, automotiveCenter for Performance ImprovementNovember 19, 2018Automotive Dealership Training, automotive sales training, OEM fixed operations training, Galpin Mission and Core Values
LUCK = Labor Under Correct Knowledge Interpersonnel Skills, LUCK, 30-2Center for Performance ImprovementNovember 18, 2018LUCK, Labor Under Correct Knowledge, Business Luck, Interpersonnel Skills, University of Stanford, Top Performers, Gaining Correct Knowledge, CPI Inner Circle Newsletter
An Interview with Ask Patty’s Jody DeVere AskPatty, Women in Automotive, 30-2Center for Performance ImprovementNovember 17, 2018AskPatty Certified, Women Dealerships, Automotive Women, GM Womens Retail Network
The New World of F&I – Phase Two - Prep the Deal with What’s Best for the Customer F&I Training, Financing, Lender RelationshipsCenter for Performance ImprovementNovember 15, 2018Deal Prep, Lender, Training, F&I Training, Dealership F&I Training, Dealer Finance Manager Training, early F&I introduction, Early F&I Intervention
Integrity-based Selling helps you Sleep Like a Baby Automotive, Indirect lendingCenter for Performance ImprovementNovember 12, 2018Auto Finance, auto finance training, F&I, sales process
7 Secrets of a GREAT Sales Meeting automotive, sales training, 30-1Center for Performance ImprovementNovember 9, 2018retail sales training, Dealership Sales Training, Dealership Sales Process Training, retail dealership ideas, SSI, improve SSI Scores, performance improvement, sales content, sales meetings
The New World of F&I – Selling with Integrity Transparency, IntegrityCenter for Performance ImprovementNovember 9, 2018F&I Experience, Customer Experience, F&I, F&I Training, Integrity, F&I product value, dealer financial services advisor, JD Power, JD Power survey
Are Consumers Ready for a Completely Out-of-Dealership Experience? Automotive, Online Shopping, 30-1Center for Performance ImprovementNovember 8, 2018Amazon, CNBC, Automotive Sales Training, online car buying, online car shopping
Fit Seasonal Service Packages Into Your Service Drive Write-up Process Seasonal Service Packages, Fixed OpsCenter for Performance ImprovementNovember 2, 2018seasonal service packages, fixed operations, dealership fixed ops, service department, selling seasonal service packages
The New World of F&I - Adapt the F&I Advisor’s Role in the Changing Retail Climate Changing Role of F&I, Dealer financial services, F&I AdvisorCenter for Performance ImprovementNovember 2, 2018dealership F&I, F&I Training, online F&I, Dealership Finance Training, introduce F&I early, F&I Sales Process, AutoTrader Car Buyer of the Future, F&I Advisor, Automotive Innovation, Dealership Innovation, Auto Finance Manager training, customer satisfaction, dealer financial services advisor, early F&I introduction, JD Power
How Do You Establish a "Shadowing Process" at Your Dealership? Shadowing and Mentoring, Leadership, 30-2Center for Performance ImprovementOctober 30, 2018Shadowing and Mentoring, Leadership, Mentoring tools for dealerships, auto dealership mentoring and shadowing, Dealership training and mentoring